Virgin Australia Contact Number: Discover the reliable Virgin Australia contact number for seamless assistance. Reach out effortlessly for queries, bookings, or support. Your travel convenience is our priority.
In the fast-paced world of travel, reliable customer service is paramount for ensuring a smooth journey. For those seeking assistance with Virgin Australia, the key to unlocking support lies in a simple set of digits: the Virgin Australia contact number. In this article, we delve into the full details surrounding this vital keyword, shedding light on how passengers can connect with the airline’s customer service team.
Virgin Australia Contact Number
Virgin Australia Contact Number: The Virgin Australia contact number is the gateway to a plethora of customer support services, ranging from booking inquiries and flight information to managing reservations and addressing concerns during travel. This essential tool empowers passengers to navigate the complexities of air travel with confidence, knowing that assistance is just a phone call away.
Locating the Virgin Australia Contact Number
Virgin Australia Contact Number: The Virgin Australia contact number serves as a versatile tool, offering a range of services to address passengers’ needs. Common reasons for reaching out to customer service include:
1 – Virgin Australia Phone Support:
Virgin Australia’s dedicated customer support number is available on the official website. One of the primary functions of the Virgin Australia contact number is to assist passengers with reservations and booking-related inquiries. Travelers can call the number to make new bookings, modify existing reservations, or seek guidance on the best travel options available.
| Location | Contact No |
|---|---|
| Australia | 13 67 89 |
| New Zealand | 0800 670 000 |
| United States of America | 1855 253 8021 |
| Japan | +61 7 3119 7089 |
| China | +61 7 3119 7048 |
| Hong Kong | +61 7 3119 7078 |
| United Arab Emirates | 8000 612 002 |
| United Kingdom | 0800 051 1281 |
| Anywhere else in the world | +61 7 3295 2296 |
If you are calling from the United States and wish to use FedRelay services, please call one of the following then ask to be connected to Virgin Australia on +61 7 3295 3941:
| TTY(Text Telephone) / ASCII (American Standard Code For Information Interchange) | (800) 877-8339 |
| VCO (Voice Carry Over) | (877) 877-6280 |
| Speech-to-Speech | (877) 877-8982 |
| Spanish | (800) 845-6136 |
| Customer Service (Voice/TTY, ASCII and Spanish) | (800) 877-0996 |
| Voice | (866) 377-8642 |
| TeleBraille | (866) 893-8340 |
Velocity Frequent Flyer
| Location | Contact No |
|---|---|
| Australia | 13 18 75 |
| New Zealand | 0800 230 875 |
| Other International | +61 2 8667 5924 |
The Velocity Contact Centre is available for:
- Membership Enquiries: 0800-2000 AEDT Monday to Friday
- Flight Redemptions: 0800-2000 AEDT Monday to Friday, 0900-1800 AEDT Saturday & Sunday
Virgin Australia Baggage Contact Centre
Our Virgin Australia Baggage Contact Centre can assist with all enquiries relating to delayed or missing checked baggage, or mishandled baggage claims.
| Location | Contact No |
|---|---|
| Australia (Toll Free) | 1300 170 911 |
| New Zealand (Toll Free) | 0800 443 744 |
| USA (Toll Free) | 866 810 7162 |
| All other Countries (International Tolls apply) | +61 7 3295 2257 |
Virgin Australia Lost and Mishandled baggage Claim
Please note Baggage Services are unable to handle mishandled baggage claims. Completed claim forms, proof of purchase receipts and other required documentation can be sent to:
Email: baggage.claims@virginaustralia.com
Postal address for non-U.S residents:
Virgin Australia Baggage Claims
P.O. Box 1034
Spring Hill Qld Australia 4004
Fax: +61 7 3295 5642
Postal address for U.S. residents:
Virgin Australia Baggage Claims
5757 W Century Blvd Ste 865
Los Angeles, CA 90045 USA
Virgin Australia Group Booking
If you are booking for a group of ten or more people to travel, you can contact our Groups Department to make your booking simply by phoning the relevant number listed below.
To request a quote, please complete the Quote Request Form. For further information on Group Travel you can call one of our friendly Sales Team on the number listed below.
| If you are calling from Australia | 13 67 00 |
| If you are calling from other international locations | +61 7 3295 2299 |
Virgin Australia Business Flyer (booking portal, rewards portal and enquiries)
For further information, please contact the Virgin Australia Business Flyer team on 1300 246 498. Alternatively, please send an email to: businessflyer@virginaustralia.com
| Location | Contact No |
|---|---|
| Australia | 1300 246 498 |
| New Zealand | 0800 446 857 |
| International | +61 7 3295 2298 |
Virgin Australia Lounge Service
- 1300 287 202 (or +61 7 3333 6688 if calling from New Zealand) during business hours Monday to Friday.
- Email ID – the.lounge.guest.enquiry@virginaustralia.com
2 – Virgin Australia Travel Agents Support:
We are available to assist Travel Agents by phone. To speak with a Virgin Australia Industry Support team member please refer to the table below.
Toll free contact numbers for Travel Agent enquiries
| Location | Contact No |
|---|---|
| Australia | 13 67 37 |
| Belgium | 0800 72 347 |
| China | +61 7 3119 7048 |
| Denmark | 80253232 |
| Fiji | 008002573 |
| France | 00-8009 008 0011 |
| Germany | 00-8009 008 0011 |
| Greece | 8006114009 |
| Hong Kong | +61 7 3119 7078 |
| Indonesia | 0018 0306 12040 (local mobile phone access only) |
| Ireland | 00-8009 008 0011 |
| Italy | 800784496 |
| Netherlands | 00-8009 008 0011 |
| New Zealand | 0800 77 7737 |
| Norway | 00-8009 008 0011 |
| Papua New Guinea | 000861197 |
| Singapore | 8006 16 2341 |
| Sweden | 020792660 |
| Switzerland | 00-8009 008 0011 |
| United Arab Emirates | 8000 612 003 |
| United Kingdom | 00-8009 008 0011 |
| United States | 1-855 226-5060 |
| From all other countries | +61 7 3295 2297 |
If you have a complaint you can contact Virgin Australia by:
Sending us mail to:
Virgin Australia Guest Relations – Complaints
PO Box 1034
Spring Hill Qld 4004
Complete and submit our Complaint and Compliment Form.
3 – Virgin Australia Email Support:
Email support is available for customers who prefer written communication. The official email address is accessible on the airline’s website.
| Accounting/Billing | accounts@virginaustralia.com |
| Baggage Claims | baggage.claims@virginaustralia.com |
| Lounge Service | the.lounge.guest.enquiry@virginaustralia.com |
| Media | enquiries@virginaustraliaholidays.com publicaffairs@virginaustralia.com corporateaffairs@virginaustralia.com. |
| Sales/ Reservations | federal.government@virginaustralia.com |
| Group booking | groupsales@virginaustralia.com |
| Hong Kong Group booking | groupbookingshkg@virginaustralia.com |
| Mining and Resources Sales team | miningresources@virginaustralia.com |
| Virgin Australia Business Flyer | businessflyer@virginaustralia.com |
4 – Virgin Australia Social Media:
Virgin Australia is active on various social media platforms. Customers can reach out through channels like Twitter or Facebook for support.
Services Offered via the Virgin Australia Contact Number
Virgin Australia, one of the leading airlines in the Asia-Pacific region, prioritizes customer service to ensure passenger satisfaction. The Virgin Australia contact number serves as a central point of contact for customers seeking assistance on a wide range of matters, including:
Flight Bookings and Reservations:
- Customers can call the contact number to inquire about available flights, make bookings, and receive information about fares and promotions.
Flight Status and Schedule Information:
- Passengers can check the status of their flights, obtain information on delays or cancellations, and inquire about any changes to the flight schedule.
Baggage Assistance:
- The contact number provides assistance for lost, damaged, or delayed baggage, helping passengers track their belongings and resolve any issues promptly.
Special Assistance and Requests:
- Passengers with special needs or requests, such as those requiring wheelchair assistance or special meals, can use the contact number to make arrangements and ensure a comfortable journey.
Refunds and Cancellations:
- Customers seeking information about refund policies, cancellation procedures, and related queries can contact the helpline for assistance.
Conclusion
Virgin Australia Contact Number: In the ever-evolving landscape of air travel, an efficient and reliable customer support system is paramount. The Virgin Australia contact number stands as a vital link between passengers and the airline, offering a range of services to enhance the overall travel experience. Whether it’s booking assistance, flight information, or addressing special needs, passengers can rely on the contact number to navigate their journey with Virgin Australia.