Air India Customer Care: Discover unparalleled customer care with Air India Customer Care. Your gateway to swift, efficient assistance for all your travel queries.
Air travel is an exhilarating experience, but it can be equally daunting when uncertainties arise. This is where Air India Customer Care steps in, not just as a service but as a companion in your journey. In this comprehensive guide, we unfold the layers of support and assistance provided by Air India Customer Care.
Air India Customer Care Number
Air India Customer Care: At Air India Customer Care, we step into your shoes to understand your concerns better. This empathetic approach distinguishes our service, ensuring a personalized experience that goes beyond the ordinary.
Air India understands the significance of effective communication with its passengers. The airline offers multiple channels through which customers can reach out for assistance. These channels include:
1 – Air India Helpline Number
Air India Customer Care: The primary mode of contact is the customer care helpline. Passengers can dial the toll-free number to connect with a customer service representative who can address queries, provide information on flight status, assist with booking modifications, and offer support on a range of issues.
All India Numbers
| All Inquiries | 1860 233 1407 |
| For support/Queries | 0124-2641407 |
| For support/Queries | 020-26231407 |
| Online Booking Helpdesk | 011- 2462 4074 |
| Online Booking/Refund | 011-2466 7473 (Mon-Sat , 9:30-5:30) |
| Online Booking/Refund | 011-2466 7474 (Mon-Sat , 9:30-5:30) |
| Ground Handling | 022-2831 8404 |
| Operation Query-Mumbai Airport | 022-2615 6090 |
| Online Booking Helpdesk | 011-24624075 |
| Whatsapp No. for support | 91541 95505 |
Air India Customer Care Number for International Caller
| Country | Number |
|---|---|
| USA | +1-888 634 1407 |
| Canada | +1-888 634 1407 |
| UK | +44-08000489254 |
| Australia | +61-370198270 |
| France | +331-874-06644 |
| Germany | +496925511337 |
| Singapore | +65-800-101-4016 |
Air India Ground Handling Contacts
Dy.General Manager – Technical
Handling Contracts & Agreements
Ground Handling HQ, Air India
Chhatrapati Shivaji International Airport-II,
Mumbai – 400 099. Phone : 022-28318404 / 022-28318469 / 022-26829548
Fax : 022-26829629
Air India Contact Number for Operational Query
| Location | Designation | Address |
|---|---|---|
| Mumbai Airport | General Manager (O) -Ground Handling – WR | NTB Complex, CSIA-I, Phone : 022-26156090, 022-2616814 Email Id : wrgmghs@airindia.in |
| Mumbai Airport | General Manager – Ground Handling (Terminal) | CSIA-II, Sahar, Mumbai Phone : 022-28318063, 022-28318041 Email Id : wrgmght@airindia.in |
| Chennai Airport | General Manager – Ground Handling – SR | Air India Unity Complex, Chennai – 43, Phone : 044-22561557 Fax : 044-22560874 Email Id : srgroundhandling@airindia.in |
| Kolkata Airport | General Manager (O) – Ground Handling | ER NSCBI Airport, Kolkata (W.B) Phone : 033-25119197 Email Id : Mkakolkata@airindia.in |
| Kochi Airport | Station Manager – COK | Airlines House, Cochin International Airport Nedumbassery -683111 Phone : 0484-2381465 Email : cok.traffic@airindia.in |
| Ahmedabad Airport | Station Manager – Ahmedabad | SVP International Airport, Ahmedabad 382475 Phone : 079-25505198 Email Id : guj.mgr@airindia.in |
| Goa Airport | Station Manager – Goa | Ground Handling SBU Dabolim Airport, Goa 403 802 Phone : 0832-2431101 Email Id : goi.sm@airindia.in |
Air India Lost and Found Contact Number
| Baggage Enquiry | 1860 233 1407 |
| Australia Toll Free No. | 1800-452-308, Email-: baggageservices@dnata.com |
| For callers from all foreign locations (International Chargeable Calls) | Phone No: 0124-2641407 / 020-26231407 |
Air India Airport Booking Contact Details
| Location | Contact No | Email ID | Address |
|---|---|---|---|
| Agartala | 0381-23422260381-2341902 | ammixa@airindia.inapm.ixa@airindia.in | Maharaja Bir BikramAirport, Agartala -799009 Tripura, India. |
| Agra | 0562-24004870562-2400497 | agr.apm@airindia.inagr.sm@airindia.in | Airport Air India Limited,Civil Air Terminal, Kheria Airport, Agra-282001. |
| Ahmedabad | 079-25505198079-25505199 Fax: 079-25505236 | AMD.Counter@airindia.in AMD.Reservations@airindia.in | Air India Limited, AirlinesHouse, Lal Darwaja, Ahmedabad – 380001. Office Hours: 10am-5:15pm Mon-Sat (Except Sun & Public Holidays). |
| Ahmedabad | Enquiry:079-22869233 079-22869244 079-22869540 Baggage Services: 079-22865211 079-22869267 | APM.AMD@airindia.inAMD.Traffic@airindia.in | Airport, Sardar Vallabhbhai Patel, International Airport-T2, Sardar Nagar, Ahmedabad – 380003. |
| Ahmedabad Cargo Manager Sales & Operations | 079-29700432 079-29700465 | amd.cargomgr@airindia.in | |
| Ahmedabad International Cargo | 079-29700432 079-29700465 8141972925 | amd.cgo@airindia.in | Air Cargo Complex, OldAirport, Via Meghaninagar, Ahmedabad-380016. Business Hours: Mon-Sat,10-7Hrs Operations 24×7 Except Sundays. |
| Ahmedabad Domestic Cargo | 079-228582867567100580 | amd.domcargo@airindia.in | 1st Floor ADANI CUDCTTerminal-3, SVPI Airport, Ahmedabad – 380004 Business Hours: 9hrs-10hrs (1am-2:30pm-Closed) |
| Aizawl Airport | 0389-2573355 | ammajl@airindia.in | Lengpui, Airport, Aizawl. Mizoram, 796421. |
| Amritsar | 0183-2214062 | atq.sm@airindia.in iasmatq@yahoo.co.in | Station Manager, Sri GuruRam Dass Ji International Airport, Amritsar. Working Hours: 9:30hrs-5hrs(Mon-Sat). |
| Amritsar | 0183-2214062 | atq.apm@airindia.in | Airport Manager, Sri Guru Ram Dass Ji International Airport, Amritsar. Working Hours: 9:30hrs-5hrs (Mon-Sat) |
| Amritsar | 0183-2214084 | atqreservations@gmail.com | Ticketing And Facilitation Counter |
| Amritsar | 0183-2214093 | Atq.bagsvcs@airindia.in | Mishandled Baggage Unit |
| Amritsar | 0183-2214010 0183-2214029 | Airindia183@gmail.com | Flight handling back up office |
| Anand | 02692-241884 02692-241885 Fax: 02692-241885 | Nagarpalika Bhavan,M.G. Road, Anand 388001. | |
| Aurangabad | 0240-24850129823118549 | ixu.sm@airindia.in | Station Manager |
| 0240-2952221 (12-7:35pm) | Reservation/ Enquiry | ||
| 0240-2951221 | Back Office | ||
| 9527607337 | Airport Manager | ||
| 0240-2951121 (2-4:30pm) (6am-7pm) | ixu.apt@airindia.in | Airport office: AirIndia LtdChikalthana Airport Chikalthana Aurangabad – 431007. Cargo Booking | |
| Bagdogra | 0353-2511509 Airport : 0353-2698022 Fax: 0353-2511509 | ammixb@airindia.in | Dr. B. R. Ambedkar, MarketComplex, 2nd Floor, Hill Cart Road, P O Prodhan Nagar, Dist. Darjeeling, Silliguri – 734003. |
| Bengaluru | Booking Off.DOM 080-22978424 | ammblr@airindia.in | K Block, Unity Buildings,J C Road, Bengaluru 560002. |
| Bengaluru (Airport) | Airport Manager: 9480825160 | apmblr@airindia.in blrdm@airindia.in | Apha III, 2nd. Floor,Bengaluru International Airport, Devanahalli, Bengaluru 560300. |
| Bengaluru (Airport) | Duty Manager :080-66785161 Mini Booking Office : 080-66785168 | Terminal Building, Bangalore International Airport Limited, Devanahalli, Bengalaru 560300. | |
| Bengaluru | (Cargo) 080-22978407 080-22978456 Fax: 080-22273300 | k.karthikeyan@airindia.in | Cargo Sales Manager, Air India Limited, Air India Service Complex, HAL Airport, Bengaluru 560017. |
| Bengaluru | 9480825154 9449873950 | blrcgomgr@airindia.in | Manager Cargo Operations,Air India Limited, BIAL, Devanahali, Bengaluru. |
| Bengaluru | 080-66783426 | K.Kumar@aisats.in s.narayan@aisats.in | Handling Agent: Mr.K.Kumar, Sr. Cargo Mgr. International – Exports, Mr.S.Narayan, Sr. Cargo Mgr. |
| Bengaluru | 080-66783426 | K.Kumar@aisats.in s.narayan@aisats.in | International – Imports & Domectic Opns. Ai-Sats, Kial Airport, Devanahalli, Bengaluru 560300. |
| Bengaluru | 080-66783417 9538100072 080-66783429 | K.Kumar@aisats.in s.narayan@aisats.in | 24X7 Contact Numbers Domestic DM, International Exports DM Internaional Imports DM. |
| Bhavnagar | 0278-2207520 0278-2207521 | Airport Authority of India, Civil Aerodrome, New Airport Road, Ruva Road, Bhavnagar, Gujurat – 364001. | |
| Bhopal | 0755 -2778434 0755-2770480 Fax: 0755-2778434 | bhosm@airindia.in iasmbho@yahoo.co.in | TT Nagar, Bhadbhada Road, Bhopal 462001. |
| Bhopal (Airport) | Airport Manager 0755-2646789 0755-2646123 | apmbho@yahoo.in | TT Nagar, Bhadbhada Road, Bhopal 462001. |
| Bhopal (Cargo) | 0755-2770636 | TT Nagar, Bhadbhada Road, Bhopal 462001. | |
| Bhubaneswar | 0674-2530380 | ammbbi@airindia.in airindiabbi@gmail.com | VII-C/8 Rajpath, Unit-I, Bhubaneswar-751009. |
| Bhubaneswar (Airport) | 0674-2596216 | bbi.apt@airindia.in bbi.cargo@airindia.in | Biju Patnaik Airport,Bhubaneswar-751020. |
| Bhuj | Station Manager Mobile No: 9824211719 02832-244050 02832-244051 Fax: 02832-244051 | bhuj.sm@airindia.in | Airport Booking Office,Civil Enclave Airport, Bhuj-Kutch 370001. |
| Chandigarh | Reservations0172-2624941/ 0172-2624943 0172-2624636 Airport: 0172-2242201 Telecheck-in: 0172-2242201 Telefax : 0172-2242201 | SCO 162-164, Sector 34A, Chandigarh. Working Hours: Mon-Sat 10hrs to 17 hrs. Lunch Break 1pm-1:45pm. | |
| Chandigarh (For domestic flights) | Booking office : 0172-2624941/ 0172-2624943 | SCO 162-164, Sector 34A, Chandigarh 160022. | |
| Chennai | Reservations : 044-22569877 Fax: 044-28555208 | maaresvn@airindia.in | Airlines House, Mennambakkam, Near Meenambakkam Metro Station, Chennai 600027. |
| Chennai (Domestic Airport) | Duty Mgr./Cust. Svc. Counter: 044 22562141 Baggage Cell: 044 22562423 Fax: 044-22562054 | maa.dom@airindia.in | New Domestic Terminal - T1, Tirusulam Chennai600016. |
| Chennai (International Airport) | Duty Mgr.: 044 22566002 044 22566003 Baggage Cell: 044 22564301 Fax: 044-22560266 | maa.traffic@airindia.in | New International Terminal T4, Tirusulam, Chennai 600016. |
| Chennai (Cargo) | 044-22561328 044-22560058 044-22560059 Fax: 044-22560457 | rcm.sr@airindia.in | Regional Cargo Manager SI, Air India Limited 2nd Floor, Meenambakkam, Old Airport Complex, Chennai 600027. |
| 044-22560871 044-22561319 Fax: 044-22561871 | dm.nsmaa@airindia.in | Manager Cargo Operations, Air India Limited, Cargo Flight Handling, Meenambakkam, Old Airport Complex, Chennai 600027. | |
| Coimbatore | 0422-2303933 0422-2399833 | ammcjb@airindia.in | Air India Ltd. J.Buildings,No 41-A , Government Arts College Road, Coimbatore 641018. |
| Coimbatore (Airport) | 0422-2573396 0422-2574672 (Tele/Fax) | cjb.apt@airindia.in | Air India Ltd., Peelamedu. |
| Delhi | 011 24622220 011-24624503 011-24643612 011-24631337 Fax: 011-24695210 | del.reservationmanager@airindia.in | Safdarjung Airport, Aurobindo Marg, New Delhi-110003. |
Delhi(Airport) | Customer Services: 011-49631097 Domestic Ticketing 011-49637526 Int. Ticketing : 011-49637532 011-49637533 Baggage Unit Domestic : 011 49637541 8800197890 Baggage Unit International: 011 49637540 08800197871 08800197872 08800197842 | Terminal 3, Indira Gandhi, International Airport, New Delhi – 110037. | |
| Delhi (Cargo) | 011-25654132 011-25654287 Fax: 011-25654296 | del.cargosales@airindia.in | Regional Cargo Manager NI,Air India Limited, GSD Complex, IGI Airport Terminal II New Delhi 110037. |
| Delhi (Cargo) | cargotracer@airindia.in dmcargofhu@airindia.in | Manager Cargo Ops Intl, Delhi Cargo Service Centre Pvt Ltd, Cargo Terminal 2, Gate 6 IGI Airport, New Delhi 110037. | |
| Dibrugarh (Airport) | 0373-2382777 0373-2382525 | ammdib@airindia.in | Dibrugarh Airport, Mohanbari, Dibrugarh-786012. Working Hours : 6am-2pm |
| Dimapur | Station Manager: 03862-242130 Airport Manager: 03862-242441 Resvns / Cargo: 03862-242177 Fax: 03862-242130 | ammdmu@airndia.in apmdmu@gmail.com | Air India Ltd. Dimapur Airport, 3 ½ Mile Dimapur 797115, Nagaland. |
| Durgapur | 9830471114 | durgapur.sm@airindia.in | KaziNazrul Islam Airport, Block.Andal, Durgapur, 713363 West, Bengal. |
| Gaya | Station Manager: 0631-2210113 | ammgay@airindia.in gay.apt@airindia.in | Civil Aerodrome, Gaya 823004. |
| Goa | 0832-2428282 | goi.sm@airindia.in | Dempo House, GroundFloor, D B Marg, Panaji. Goa 403001. |
| Goa (Airport) | 0832-2541115 0832-2542444 0832-2542447 Fax: 0832-2541115 | GOI.APT@airindia.in | 1st Floor, International Departure Hall, Dabolim Airport, Goa 403801. |
| Goa (Cargo) | 0832-254-2448 Fax: 0832-2541115 | airindiacargogoaapt@gmail.com | Cargo Manager, CargoTerminal, Dabolim Airport, Goa 403801. |
Guwahati(For Domestic Flights) | Station Manager: 0361-2265492 Booking office: 0361-2264421/ 0361-2264425 | ammgau@airindia.in | Dr. R P Road, Ganeshguri Dispur, Guwahati 781006. |
Guwahati(For Domestic Flights) | Airport Manager: 0361-2840368 Airport Office: 0361-2840221 Fax: 0361-2840368 | gau.apt@airindia.in | Lokpriya Gopinath, Bordoloi International Airport, Guwahati 781015. |
| Gwalior | Booking office :0751-2376872 Airport : 0751-2479587 0751-2479537 (Available on flight operation days & during flight timings) Fax: 0751-4011311 | sm.airindia.gwl@gmail.comgwl.sm@airindia.in | Tansen Marg, Padav Gwalior 474002. |
| Hyderabad (Airport) | Baggage Enquiries: 040-66605127 040-66603056 040-66605173 040-66603019 (Mon-Sat 10:00-17:00Hrs) Fax: 040-66605163 | AO-26 Level-G, PTB, Rajiv Gandhi International Airport, Shamshabad – 501218. | |
| Hyderabad (Cargo) | 040-23220650 Fax: 040-23430336 | hyd.cargosales@airindia.in | Cargo Sales Manager, Air India Limited, Haca Bhavan, Hyderabad 500004. |
| Hyderabad | (Manager Cargo Operations) 040-24004014 040-24004015 fax: 040-24004013 | Nacilhyderabadcgodm@gmail.com cargoops.hyd@airindia.in | Air Cargo Terminal, Shamshabad, Hyderabad-501218. |
| Hyderabad (Handling Agent) | 040-66977112 | hyd.domwhs@gmrgroup.in | GMR Hyderabad, Air Cargo & Logistics Pvt Ltd. |
| Imphal | Booking office: 0385-2540999 Airport: 0385-2455074 | ammimf@airindia.in | Mahatma Gandhi Avenue, Imphal 795001. |
| Indore | 0731-2431595 0731-2431596 Fax: 0731-2531176 | idr.sm@airindia.in | Abhay Khel Prashal,Dr.R.S.Bhandari Marg, Indore – 452003. |
| Indore (Airport) | 0731-2620758 0731-2621782 0731-2620758 (Tele Fax) 0731-2620491 | idr.apt@airindia.in | DABH Airport, Indore. |
| Jaipur | Domestic: 0141-2743500 International: 0141-2744840 Airport: 0141-2725197 0141-2725997 Fax: 0141-5101015 | smjai@airindia.in apmjai@gmail.com | Nehru Place Complex, Tonk Road, Jaipur -302015. |
| Jammu | Booking office : 0191-2542735 Airport : 0191-2430449 Fax: 0191-2542735 | ixj.sm@airindia.in aiapmixj@yahoo.co.in | Tourist Reception Centre, Vir Marg, Jammu 180001. |
| Jamnagar | 7043888896 Fax: 0288-2552911 | jga.sm@airindia.in | Jamnagar Airport, Airport road, Civil Enclave Goardhanpur, Jamnagar 361003, Gujarat. |
| Jodhpur | Booking office : 0291-2510758 Airport : 0291-2512617 Fax: 0291-2514537 | jdh.sm@airindia.in | 2, West Patel Nagar, CircuitHouse Road, Ratanada, Jodhpur 342001. |
| Kandla (Operated by Alliance Air) | 9879000592 | sm.ixy@allianceair.in | Kandla Airport, Post Anjar, Kutch, Gujarat 370110. |
| Khajuraho | Booking office : 07686-274035 Airport : 07686-274036 Fax: 07686-272587 | hjr.sm@airindia.in | Temple Hotel, Airport, Khajuraho 471606. |
| Kochi (Booking Office) | Station Manager 0484-2350930 Reservation Manager 0484 – 2350936 | ammcok@airindia.in | Air India Ltd. Airlines House, Durbar Hall Road Cochin 682016. |
| Kochi (Airport) | Airport Manager 0484–2610070 | cok.apm@airindia.in | Air India Ltd. Cochin, International Airport, Nedumbassery, Cochin 683111. |
| Kochi (International Terminal) | Duty Manager 0484-2611666 Traffic 0484-2610040 SHU/MBO 0484-2610050 Lost Luggage 0484-2610071 Fax: 0484-2610090 | cok.dmint@airindia.in cok.traffic@airindia.in cok.shu@airindia.in cok.bagsvcs@airindia.in | |
| Kochi (Domestic Terminal) | Duty Manager 0484-2610101 MBO 0484-2610041 SHU/MHB 0484-2610071 | cok.dmdom@airindia.in apmnacil@gmail.com | |
| Kochi (Cargo) | Domestic 0484-2610051 International 0484-2610140 | cokcgoic@gmail.com cokcargo@airindia.in | |
| Kolkata | 033-22110730 033-22110810 Fax: 033-22117875 | Airlines House, 39, C.R. Avenue, Kolkata 700012. | |
| Kolkata (Airport) | mkakolkata@airindia.in | Netaji Subhas Chandra Bose International Airport, Dum Dum Kolkata 700052. | |
| Kolkata (Department) | 033-25118933 033-25118215 033-25118395 Fax: 033-25118215 | Manager Kolkata Airport / Gm-Gh(O), Pa To Manager Kolkata Airport, Manager Comml. Administration Office Of Mka (C-Admin). | |
| Kolkata (Department) | 033-25118634 033-25691137 033-25118656 | Co-ordination Cell | |
| Kolkata (Department) | 033-25118691 033-25118685 033-25118564 033-25691093 033-25119888 033-25691089 033-25119982 Fax: 033-25118846 | Terminal Manager, International Checkin – Duty Officer (G Island): Domestic Checkin: Duty Officer (E Island): Special Handling Unit: Departure Working Room (429). | |
| Kolkata (Department) | 033-25691134 033-25118636 Fax: 033-25118846 | Departure Working Room (430): DDR Cell Non-Schedule Unit, Reservation Ticketing. | |
| Kolkata (Department) | 033-25691130 033-25691131 033-25118254 | Baggage Cell | |
| Kolkata (Regional | Cargo Manager Office) 033-25119392 | rcmer@airindia.in | Regional Cargo Manager Office Working Hours: Monday to Friday 9am-5:30pm (Closed on Saturday/ Sunday and Public Holidays). |
| Kolkata (Cargo Sales-ER) | cargomgr.ccu@airindia.in | Cargo Sales Manager | |
| Kolkata (Cargo Sales-ER) | 9433006062 | lms.ccu@airindia.in | Domestic Query |
| Kolkata (Cargo Sales-ER) | 033-25118828 | ccucgomktg@airindia.in | International Query |
| Kolkata (Cargo Sales-ER) | 9433006062 | Cargo Admin/Lms Queries | |
| Kolkata(Cargo Operations-Domestic Aiatsl) | 9433030991 | cfhu.ccu@airindia.in ai.intcargo@gmail.com | Duty Manager 24X7 |
| Kolkata (Cargo-Operations (International) Aiatsl) | 9433030991 | International Working Room | |
| Kozhikode (Booking Office) | 0495-2760715 0495-2771974 | ccjai.sales@airindia.in | Eroth Centre, 5/2521, Bank Road, Calicut 673001 Kerala. |
| Kozhikode (Airport) | Enquiry :0483-2710100 0483-2710189 Mishandled baggage: 0483-2715005 Cargo: 0483-2717710 | apmccj@airindia.in ccj.apt@airindia.in ccjcargo@airindia.in | Karipur International Airport Calicut Airport PO Kondotty, Malappuram Dist 673647, Kerala. |
| Kozhikode (Handling Agent) | 0483-2714000 | ccj.gh@airindia.in | Air India Airport Services Ltd |
| Leh | Booking office : 01982-252076 Airport : 01982-252255 Fax: 01982-2252155 | ixl.sm@airindia.in | Fort Road, Leh, 194101 |
| Lucknow | Station Manager : 0522-4026292 0522-2620927 Counter : 0522-2624618 Booking office : 0522-2620927 Airport : 0522-2436132 Fax: 0522-2626623 | iasmlko@yahoo.co.in | 9, Rani Laxmibai Marg, Near Gemini Hotel, Hazratganj, Lucknow. |
| Lucknow (Airport) | 0522-2436327 Commercial : 0522-2436132 Airport Manager : 0522-2436975 Engineer : 0522-2436291 Fax: 0522-2435401 | Amousi International, Airport, C.C.S. Airport, Lucknow – 226009. | |
| Madurai | Ticketing & Resvn: 0452 2690122 Flight Info./ Enquiry: 0452-2690333 0452-2690133 Working Hours: Reservations: 09:30 – 17:30 hrs Fax: 0452-2690133 | ammixm@airindia.in | Madurai Airport. Perungudi, Madurai-625022. |
| Mangalore | For Reservations 0824 2220450 For General Enquiry 0824 2220451, 0824-2254253 0824-2254254 | ammixe@airindia.in | Air India, Mangaluru International Airport, Kenjar, Mangaluru 574142. Karnataka Station Manager. |
| Mumbai | 022-22796666 Fax: 022-22021096 | Air India Building, 1st Floor, Nariman Point, Mumbai 400021. | |
| Mumbai (Airport-T2) | Duty Manager: International: 022-66858082 022-66858083 Terminal Manager Domestic: 022-66858273 | Bom.DutyManager@airindia.in Bom.Traffic@airindia.in | Chatrapati Shivaji, International Airport, NIPTC Sahar, Mumbai 400099. |
| Mumbai (Cargo) | 022-28318223 Fax: 022-26829599 | Cargo Sales Manager-WI, Air India Ltd. 1st Floor, Triangular Plot, Opp. Sahar Police Station, Sahar, Andheri (E), Mumbai 400099. | |
| Mumbai (Cargo) | 022-28318223 022-28318214 022-28318213 022-28318226 022-28318219 022-28318227 | CG.Sawant@airindia.in Lalita.Kundal@airindia.in J.Damania@airindia.in Manasi.thatte@airindia.in AM.Daund@airindia.in UO.Nair@airindia.in | Cargo Sales & Mktg International -WR. |
| Mumbai (Cargo) | 022-28318192 022-28318193 022-28318194 022-28318195 022-28318198 022-28318199 | Bom.cgoimpcell@airindia.in | Cargo Operations: International Import Cell |
| Mumbai (Cargo) | 022-28318168 | Bom.cgotracer@airindia.in | International Tracer Unit |
| Mumbai (Cargo) | 022-28318210 022-28318231 | Rebecca.Birwadkar@airindia.in bomcgomktg@gmail.com | Cargo Sales & Mktg. Domestic -WR |
| Mumbai (Cargo) | 022-26168080 022-26168082 | Bomcgomgr.dom@airindia.in | Cargo Operations-Domestic, Cargo Warehouse, NTB, Vile Parle, Mumbai 400099. |
| Mumbai (Cargo) | 022-26168295 022-26168293 -APD 022-26168292 -DM | Apd.Bomcgo@airindia.in Dm.Bomcgo@airindia.in | Customer Services Domestic Cargo-Ops. |
| Nagpur | 0712-2525841 0712-2523069 | nag.sm@airindia.in | Airlines House, Civil Lines, RB Tagore Marg Nagpur 440001. |
| Nagpur (Airport) | 0712-2285848 0712-2283433 0712-2282391 | nag.apt@airindia.in | Dr. Babasaheb Ambedkar, International Airport Nagpur. |
| Nagpur (Cargo) | 0712-2282392 | ||
| Nanded | 02462-222799 | ndc.sm@airindia.in | Air India Ltd. Shri Guru Gobind Singh Ji Nanded Airport, Sanghvi 431605. |
| Patna | Station Mgr.: 0612-2227310 Bkg. Off.: 0612-2222554 Airport: 0612-2228939 0612-2223453 Fax: 0612-227310 | ammpat@airindia.in smpatna@gmail.com pat.apt@airindia.in | Air India Ltd., 1St Floor, Motor Transport Building, Jai Prakash Narayan International Airport, Patna 800014. |
| Port Blair | Station Manager: 03192-230949 Reservations: 03192-233108 Cargo Booking & Delivery: 03192-231482 Fax: 03192-231483 | airindiaportblair@gmail.com ammixz@airindia.in | 6, Kamraj Road, Port Blair 744101. |
| Port Blair (Airport) | 03192-234744 | ixz.apt@airindia.in airportblair@gmail.com | Veer Savarkar Intl. Airport, Port Blair. |
| Pune | 020-26137002 020-26149050 020-26149051 | pnq.sm@airindia.in pnq.reservations@airindia.in | Jewel Square – 03, Ground floor, Koregaon Park Road, Near to Taj Blue Diamond Hotel, Pune 411001. |
| Pune (Airport) | 020-26683210 020-26683211 Fax: 020-26612598 | pnq.apt@airindia.in pnq.apm@airindia.in | Civil Enclave, Lohegaon Airport, Pune 411032. |
| Pune (Baggage Services) | 020-26683210 020-26683211 | pnq.apt@airindia.in pnq.apm@airindia.in | |
| Pune (Cargo) | 020-26684877 | pnq.cargo@airindia.in | Cargo Complex, Civil Enclave, Lohegaon Airport, Pune 411032. |
| Raipur | Booking office: 0771-2972321 0771-2972322 Airport : 0771-2418201 | rpr.sm@airindia.in | Cii/1 Aiswarya Chamber, G.E.Road, Telebhanda, Raipur. Office Hours: 9:30am-5pm, Mon-Sat. |
| Rajkot | Booking office: 0281-2234122 0281-2227916 | raj.sm@airindia.in | Angel Chambers, Opp.G.E.B Office, Dhebar Road, Rajkot 360001. |
| Rajkot (Airport) | 0281-2453313 0281-2453307 | raj.apt@airindia.in | Rajkot Civil Airport, Rajkot. (During flight Ops. time). |
| Ranchi | Station Manager: 0651-2251172 Airport Manager: 0651-2251112 Fax: 0651-2251172 | ammixr@airindia.in ixrapt@airindia.in | Birsa Munda Airport, Ranchi 834002, Jharkhand, India. |
| Silchar | 03841-282302 9435073646 | ammixs@airindia.in ixsapm.ai@gmail.com | Station Manager Air India Ltd., Silchar Airport, Kumbhirgram, PIN- 788109, Silchar Working Hours : 5:30am-1:30pm, 10am-6pm(General Shift). |
| Silchar | 03841-282302 9435073646 | ixsapm.ai@gmail.com | Airport Manager, Air India Ltd., Silchar Airport, Kumbhirgram-788109, Silchar Working Hours : 5:30am-1:30pm |
| Srinagar (Air India City Booking Office) | 0194-2450231 0194-2450225 Fax: 0194-2500328 | C/O Air cargo Building, Opp. De-Linz Cafe, Residency Road, Srinagar- 190001. | |
| Srinagar (Airport) | 0194-2303334 Baggage Cell: 0194-2303914 Cargo Section: 0194-2303894 Fax: 0194-2303325 | sxr.sm@airindia.in | Srinagar Airport, Srinagar International Airport, Humhama, Srinagar. |
| Stockholm | +45-323-14-912 +45-715-52-738 | manager.sweden@airindia.in | Shashi Chetia Manager Scandinavia. |
| Stockholm | crm.dk@airindia.in res.dk@airindia.in sales.dk@airindia.in | Customer support, complaint and queries Reservations, Sales and Marketing. | |
| Surat | 0261-2720223 0261-2727002 | surat.sm@airindia.in | Air India, Commercial Department, Ground Floor, Passenger Terminal Building, Dummas Road,Surat Airport. |
| Thiruvananthapuram | Reservations: Air India Air India Express Station Manager 0471-2310310 0471-2314781 0471 2319595 0471-2315225 Fax: 0471-2314289 | smtrv@airindia.in | Air India Building, Museum Road, Vellayambalam Trivandrum 695033. Working Hours: 9:30am-5:30pm. |
| Thiruvananthapuram (Airport International) | Enquiry & Ticketing Baggage Services Duty Manager 0471-2501426 0471-2501542 0471-2500008 0471-2501360 0471-2500585 Fax: 0471-2500622 | trv.traffic@airindia.in | New International Terminal Building, Chackai, Trivandrum-24. |
| Thiruvananthapuram (Domestic) | Enquiry & Bagg. Svcs Duty Manager 0471-2501537 0471-2500439 Fax: 0471-2505051 | trv.apt@airindia.in | Domestic Terminal, Shanghumugham, Trivandrum-08. Working Hours: 4am-5:30pm |
| Thiruvananthapuram (Cargo) | 0471-2501844 0471-2502022 | trv.cgo@airindia.in | Cargo Manager Sales &Operations Air India Cargo Complex Domestic Terminal Shanghumugham, Trivandrum. |
| Tirupati | 0877-2283981 0877-2283981 (Tele Fax) | ammtir@airindia.in | TTD’s Srinivasam Pilgrim Amenities Complex, Tirumala By-Pass Road, Tirupati 517501 |
| Tirupati (Airport) | 0877-2283992 Fax: 0877-2283981 | ammtir@airindia.in | Duty Mgr. Renigunta. |
| Trichy | Station Manager: 0431-2480288 | ammtrzsr@airindia.in | |
| Trichy (Airport) | 0431-2341722 0431-2341755 0431-2341063 Fax: 0431-2341063 (Tele fax) | trz.apt@airindia.in | Sempattu Trichy Airport-620007 |
| Udaipur | Booking office : 0294-2410999 Airport : 0294-2655453 | ialsmudr@yahoo.com | 222/16 Mumal Towers, Saheli Marg, Udaipur. |
| Vadodara | 0265-2354797 0265-2354889 Fax: 0265-2357183 | bdq.sm@airindia.in | 101-102, Taksh Paradigm, 5, Charotar Park Society, Old Padra Road, Vadodara 390020. |
| Vadodara (Airport) | 0265-2466635 0265-2466647 Fax: 0265-2357183 | bdq.apt@airindia.in | Harni Airport, Vadodara 390022. |
| Varanasi | Booking office : 0542-2502527 Airport : 0542-2622090 | nacilsmvns@yahoo.com | Airlines Bhavan 52 Yadunath Marg, Cantt Varanasi-221002 |
| Vijayawada | 0866-2475330 0866-2846533 | ammvgasr@airindia.in | First Floor, New Terminal Building, Vijayawada Airport, Gannavaram Mandal, Krishna District, Andhra Pradesh 521102 |
| Visakhapatnam | Booking Office 0891-2746501 Airport : 0891-2572020 | ammvtz@airindia.in | LIC Building Complex, JeevanPrakash Marg, Visakhapatnam 530004 |
Air India Customer Care Chief Vigilance Officer
| Name | Designation | Contact No | Email ID | Address |
|---|---|---|---|---|
| Suresh Dutt Tripathi | Chief Human Resources Officer | 011-23421263 | chro@airindia.in cvo@airindia.in | Airlines House, Air India Limited 113, Gurudwara Rakabganj Road New Delhi-110001 |
| Syed Sallahuddin | Assistant General Manager | 011-24667615 | syed.sallahuddin@airindia.in | Vigilance Department, Corporate Headquarters, Air India Limited, Reservations Building, Safdarjung Airport, New Delhi-110003 |
| Sanjay Kohli | Regional Vigilance Head (Northern Region) | 011-25654079 | rvhnr@airindia.in | Vigilance Department GSD Complex IGI Airport, Terminal-2 New Delhi-110037. |
| Bosco Anthony | Regional Vigilance Head (Western Region) | 022-26265687 | rvhwr@airindia.in | Vigilance Department, Air India Limited, R.No. 110, THQ Building, 1st floor, Old Airport, Kalina, Santacruz(East) Mumbai-400029 |
| Prajit Kumar Palit | Regional Vigilance Head (Eastern Region) | 033-22110818 | rvher@airindia.in | Vigilance Department Airlines House, 2nd Floor,39 CR Avenue Kolkata 700012. |
| Thiyagarajan. T | Regional Vigilance Head (Southern Region) | 044-22561938 | rvhsr@airindia.in | Vigilance Department Air India Limited Airlines House, Meenambakkam, Chennai 600027 |
Air India Customer Care Other Officers Contact Details
| Name | Designation | Email ID |
|---|---|---|
| Mrs. Renu Golan | Nodal Officer (Sr. AGM (Traffic Servics -Comml), Air India ) | renugolan.sharma@airindia.in connectd@airindia.in |
| Mr. Rishikant Singh | Appellate Authority Dy. General Manager (Commercial-Traffic Services), Air India | tshq@airindia.in |
Air India Customer Care Number for International Caller
| Name | Phone No | Email ID | Address |
|---|---|---|---|
| Air India – Bangkok (for Thailand Residents) | +66-221-65-686 +66-221-65-691 +66-221-65-692 +66-221-65-693 +66-221-65-694 +66-221-65-695 | countrymanager@airindiabkk.com, salesmgr.bkk@airindia.co.th tktrsvn.bkk@airindia.co.th, ai.tktrsvn@gmail.com | Suite No. 128 / 108, 9th floor, Payathai Plaza Bldg. , Payathaid, Tungpayathai Rd, Rajthevee, Bangkok 10400. Fax :00-66-22165687 Working Hours : Reservations Office Time:0830 hrs – 1730 hrs (Mon-Fri) 0900 hrs – 1300 hrs (Sat) |
| Air India – Colombo (for Sri Lanka Residents) | +94-11-5300360 to +94-11-5300365 Emergency contact : 94 777896764 | cmbres@airindia.indusky.in | Air India NB 04, Bristol Complex Bristol Street Colombo 1 ,Sri Lanka Fax : + 94 11-2445534 Working Hours : Mon to Fri 08:30 hours to 17:00 hours Sat 09:00 to 13:00 hours |
| Air India – Dhaka (for Bangladesh Residents) | City booking office Tel: +880 29348635 +880 29348691 +880 29348502 Airport Office Tel: +880 28901336 | icmbangladesh@airindia.in, apm.dhaka@airindia.in | Hotel Intercontinental Dhaka,1, Minto Road, Dhaka-1000 Bangladesh. Working Hours : 10.00am to 18.00pm (Sunday to Thursday) |
| Air India – Dubai | +971-42371838 | ffp.gulf@airindia.in | Air India - DubaiOffice No. 402, Technic Building, POST BOX NO. 40906, Deira – Dubai. United Arab Emirates. |
| Air India (for Hong Kong Residents) | +852-2522-4772 (Sales) / +852-2522-1176 (Reservations) | salesai@flyairindia.com.hk | Unit 503, 5/F, Tower 1 South Seas Centre, 75 Mody Road Tsim Sha Tsui East. Kowloon. Fax :+852-2522 2261 Working Hours : Sales :Mon to Fri : 09:00 to 17:30 hrs Lunch Break: 13:00 to 14:00 hrs Reservations : Mon to Fri : 09:00 to 17:00 hrs Sat: (09:00 to 13:00 hrs) |
| Air India – Kathmandu (for Nepal Residents) | +9771-442-9468 +9771-441-0906 +9771-441-4596 | mgraiktm@gmail.com | Air India Limited Hattisar, Kamal Pokhari P.O. Box 300, Kathmandu 1 Air India Limited Hattisar, Kamal Pokhari P.O. Box 300, Kathmandu 1 Fax :00-9771-4419649, 00-9771-4474955 |
| Air India – London (for UK Residents) | +44-20-823-18-760 +44-20-823-18-762 | ticketoffice@airindiauk.com flyingreturns@airindiauk.com | Ticket Office, GW1, 11th Floor, Great West House, Great West Road, Brentford, TW8 9DF. Fax :00-44-20 8568 5129 Working Hours : Monday-Friday 09:30-13:00 and 14:00-17:00hrs. |
| Air India,MSC – New York | +1-800-205-2800 +1-800-223-7776 | flyingreturns.usa@airindia.in cs.nyc@airindia.in | 570 Lexington Ave., 14th flr. FFP section, New York, 10022. Fax :+1 212-4071415, +1 212407-1303 Working Hours : Mon to Fri : 09:00 to 17:00 hrs Lunch break: 13:00 to 14:00 hrs |
| Air India – Shanghai (for China Residents) | +86 21-529-85-698 (Extn.102/112/106) | shanghai@airindia-china.com | 1002, OOCL Plaza , 841,Yanan (M) road , Shanghai 200040 , China Fax :+86 21-52986798 Working Hours : Mon to Fri : 09:00 hrs to 17:30 hrs Sat : 09:00 hrs to 13:00 hrs Closed on : Sundays & Public Holidays |
| Air India – Singapore | +65-622-14-909 | reservation@airindiasin.com | Air India Ltd. 3, Coleman Street, #03-07/08 Peninsula Shopping Center Singapore 179804 Fax :+65 63388827 Working Hours : Mon to Fri : 09:00 hrs to 17:30 hrs Sat : 09:00 hrs to 13:00 hrs Closed on : Sundays & Public Holidays |
| Tokyo City Office | +813335080261 +81-36-6121-6807 | tyoffp@airindia.co.jp | The Imperial Hotel Tower 11th Floor, C-6, 1-1-1 Uchisaiwai-cho, Chiyoda-Ku Tokyo 100 0011 Fax :03 35080265 or 06 61216819 Working Hours : Mon-Fri: 09:00 to 12:00 hrs and 13:00 to 17:30 hrs (Closed on Sat, Sun and National Holidays) |
2. Air India Email Support
Air India Customer Care: Passengers can also reach out to Air India through email for non-urgent queries or feedback. The airline usually provides a designated email address for customer support.
| Queries | contactus@airindia.in |
| Online booking related queries | ecommerce@airindia.in |
| For mobile bookings | mobilebookings@airindia.in |
| For forwarding scanned copies of travel documents for re-issuance tickets | traveldocs@airindia.in |
Air India and SAARC Countries
| Eastern Region | connecter@airindia.in connecteri@airindia.in (For International queries) |
| Northern Region | connectnr@airindia.in connectnri@airindia.in (For International queries) |
| Southern Region | connectsr@airindia.inconnectsri@airindia.in (For International queries) |
| Western Region | connectwr@airindia.in connectwri@airindia.in (For International queries) |
| Headquarters | connectd@airindia.in |
Air India Customer Care Email for Frequent Flyer Members
| General Queries | flyingreturn.base@airindia.in |
| Missing Miles / Retro Credit on AI | airindia.retros@airindia.in |
| Missing Miles / Retro credit on Star Partners | star.retros@airindia.in |
| Silver Edge Members | silver.edge@airindia.in |
| Golden Edge Members | golden.edge@airindia.in |
| The Maharajah Club Members | maharajah.club@airindia.in |
3. Air India Social Media Support
Air India Customer Care: Air India is active on various social media platforms. Customers can seek assistance through official accounts on platforms like Twitter and Facebook. Social media often serves as a quick and public way to address concerns Air India Customer Care
4. Air India Online Chat Support
Some airlines, including Air India, offer online chat support on their official website. This real-time messaging service allows customers to get instant assistance. Air India Customer Care
Air India Customer Services Offered
Booking and Reservations:
- Air India Customer Care assists passengers in making new bookings, modifying existing reservations, and addressing any issues related to the booking process. Air India Customer Care
Flight Information:
- Customers can inquire about flight schedules, delays, cancellations, and other relevant information through the customer care channels.
Baggage Assistance:
- Air India’s customer support helps passengers with inquiries related to baggage allowances, lost or delayed baggage, and tracking procedures.
Refunds and Compensation:
- In case of flight disruptions or cancellations, customer care helps passengers with refund processes, compensation claims, and other related matters.
Special Assistance:
- Passengers with special needs, such as those requiring wheelchair assistance or special meals, can contact customer care to ensure a smooth travel experience.
Conclusion
Air India Customer Care: Navigating the complexities of air travel can be made significantly easier with a reliable and responsive customer care system. Air India, understanding the importance of customer satisfaction, has established a comprehensive customer care service. Air India Customer Care
Passengers are encouraged to utilize the various contact channels, be aware of available services, and check the FAQs for quick resolutions. With an efficient customer care system in place, Air India aims to enhance the overall travel experience for its passengers. Air India Customer Care
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