Indian Railway Customer Care Number: Explore the comprehensive guide on Indian Railway Customer Care Number, offering insights, FAQs, and expert advice. Discover how to access assistance seamlessly for a hassle-free travel experience.
Embarking on a railway journey and need assistance? Look no further. This guide delves into the realm of Indian Railway Customer Care Numbers, providing you with essential information to ensure a smooth and enjoyable travel experience. IRCTC Customer Care
Indian Railway Customer Care Number
Indian Railway Customer Care Number: India’s vast railway network is not only the lifeline of transportation in the country but also an integral part of its cultural and economic fabric. With millions of passengers relying on the Indian Railways every day, it’s essential to have a reliable source for information and assistance. One such crucial resource is the Indian Railway Customer Care Number, a gateway to resolving queries, addressing concerns, and ensuring a smooth travel experience for passengers across the nation. IRCTC Customer Care
Meet the faces behind the helpline. Gain insights into the training, expertise, and commitment of Indian Railway customer care representatives, ensuring passenger satisfaction. Explore real-life success stories of passengers who experienced exceptional assistance through Indian Railway Customer Care Numbers. These narratives showcase the efficacy of the helpline in resolving complex issues.
How to Reach Indian Railway Customer Care
Indian Railway Customer Care Number: Understanding the accessibility of the customer care services is crucial for passengers. The Indian Railway Customer Care Number can be reached through multiple channels: IRCTC Customer Care
1 – Railway Helpline Number:
The primary mode of communication with Indian Railway Customer Care is through the designated helpline number. This number is easily accessible, and passengers can dial it to connect with a customer care representative.
| PNR/Cancellation/Fare Inquiry, Seat availability, Current train running position | 139 |
| Grievance Number | 138 |
| General Inquiry | 1800 11 1139 |
| Railway Police | 1800 11 1322 |
| Catering Complaint or Suggestion | 1800 11 1321 |
| Vigilance | 155210 |
| Helpline For Children and Women | 182 |
| State Zonal Wise RailwayPolice | 1512 |
| Lost/Missing Child Help | 1098 |
| e-Catering | 1323 |
| Feedback and Suggestions through SMS | 97176 30982 |
| Vigilance Help Line No. | 011- 155210 |
139 Menu (When you call)
Indian Railway Customer Care Number: For PNR, Fare, Train Arrival/Departure/ Train Timetable Accommodation Availability, Train Name/Number Dial 139 IRCTC Customer Care
Initially when you call you will hear welcome message both in Hindi & English asking for language choice.
- Choose Language
- Press 1 for Hindi
- Press 2 for English
- Press 3 for Punjabi
- After language selection you are presented with following options:
- Select Option
- Press * to call directly to customer care executive
- Press 1 for PNR Status
- Press 2 for Arrival, Departure, Cancellation ,Train Divertion status
- Press 3 for Accomodation avability
- Press 4 To Know About Fare Enquiry
- Press 5 To book Ticket through UPI,Debit Card ,Credit Card or by Cash Card delivery by courier or in your email
- Press 6 to cancel reserved ticket
- Press 7 for Wake up call or initial alert
- Press 8 for Wheel Chair Booking
- Press 9 for ordering food menu
2 – Indian Railway SMS Services:
The railways also provide SMS services for PNR status checks and other information. Passengers can send specific codes via SMS to receive instant updates on their reservations. IRCTC Customer Care
| Enquiry | SMS Format | Send To | Example |
|---|---|---|---|
| For PNR Enquiry PNR | <10-digit PNR number> | 139 | PNR 1234567890 |
| For Train Arrival/ Departure Enquiry | AD <Train Number> <Station STD Code> | 139 | AD 12859 011 (STD Code of Delhi) |
| For Accommodation availability | SEAT <Train Number> <Station from: STD Code> <Date of Journey ddmmyy> <Station to : STD Code> <Class e.g 1A, 2A, 3A, SL or G> < Quota > | 139 | SEAT 12561 020611 0542 0571 SL G |
| For Fare Enquiry | FARE <Train Number> <Date of Journey ddmmyy> <Station from: STD code> <Station to: STD Code> <Class> < Quota> | 139 | FARE 12561 020611 0542 0571 SL G |
| For Train Time Table | Time <Train Number> | 139 | TIME 14034 |
| For Train Name/Number | <Train Name> or <Train Number> | 139 | TN Kalka Shatabdi or TN 14034 |
| For PNR Enquiry | PNR <10-digit PNR number> | 5676747 or 54959 | PNR 1234567890 |
| Checking for Trains running between two stations | TL < starting city > < ending city > | 5676747 or 54959 | TL Delhi Mumbai |
| Checking for Ticket Availablity | TA <train number> <starting city> <ending city> <journey date> | 5676747 or 54959 | TA 2432 delhi mumbai 17Aug |
For Any Complaint or Suggestions (24*7)
| For Helpline/ Complaint/ Suggestions | 138 |
| Railway reservation | 139 |
| SMS (Related to passenger information) | 139 |
| SMS | SMS at 9717630982 (For feedback and suggestions) |
| Food Quality Complaint / Pessenger’s Opinion Card | 1800-111-139 1800-111-321 |
Railway Police Helpline Number
| Police operated by State Government Police | Dial 1512 |
| Police under control of central govt. (RPF) | Dial 1800-111-322 |
| Vigilance Toll Free Helpline | 155210 |
| Security Helpline or Railway Police | 182 or Dial 1800-111-322 |
| Complaint Through SMS | Send your any complaint to number 9717630982 |
Railway Coach Mitra Service
SMS using below syntax to 138
| For Coach Cleaning | OB <Space> C <Space><PNR> |
| For Toilet Cleaning | OB <Space> T <Space><PNR> |
| For Watering | OB <Space> W <Space><PNR> |
| For Pantry Repair | OB <Space> R <Space><PNR> |
| For Pest/Rodent | OB <Space> P <Space><PNR> |
| For Linen/Bed Roll | OB <Space> L <Space><PNR> |
| For Electrical Repair | OB <Space> E <Space><PNR> |
3 – Indian Railway Customer Care email:
To get the most accurate and up-to-date information, I recommend checking the official Indian Railways website or contacting them through one of the following channels. Indian Railways has an online customer support portal on their official website. You can log in and submit your queries or complaints through the portal.
| For Mumbai Suburban Season tickets | seasontickets@irctc.co.in |
| I-tickets/e-tickets | care@irctc.co.in |
| SBI IRCTC Card | customercare@sbicard.com |
| For Cancellation E-tickets | etickets@irctc.co.in |
| Loyalty Program | loyaltyprogram@irctc.co.in |
4 – Indian Railway Social Media :
The Indian Railways actively uses social media platforms to engage with passengers and address their concerns. Passengers can reach out to the official social media handles to get real-time assistance and updates. Indian Railways is often active on social media platforms. You may try reaching out to them through their official social media accounts.
5 – IRCTC Chat Support:
As of my last update, IRCTC did not have a live chat support system. Live chat support allows users to interact with customer support representatives in real-time through a chat interface on the website. This feature is beneficial for quick issue resolution and immediate assistance.
If IRCTC were to introduce live chat support, it could offer several advantages to users, including.
Common Queries Resolved by Indian Railway Customer Care:
a. Train Status and Schedule: Passengers often inquire about the status and schedule of their trains. The customer care representatives provide real-time information on train arrivals, departures, and delays.
b. Ticket Booking and Cancellation: Queries related to ticket booking, cancellation, and refund are among the most common. The customer care team assists passengers in navigating the complexities of the ticketing process.
c. Lost and Found: In the event of lost belongings during travel, passengers can report the issue to customer care. The representatives guide them on the necessary steps to retrieve lost items.
d. Complaints and Feedback: Passengers encountering issues during their journey can register complaints through the customer care helpline. Feedback is also welcomed, contributing to the continuous improvement of services.
Services Offered by Indian Railway Customer Care
Indian Railway Customer Care Number: The customer care number caters to a wide array of services, ensuring that passengers have access to information and assistance at their fingertips. Some key services include:
- Train Information: Passengers can inquire about train schedules, routes, and other related information.
- Ticket Bookings and Cancellations: Assistance is provided for booking tickets, canceling reservations, and addressing issues related to e-tickets.
- Complaint Registration: In case of grievances or concerns, passengers can register complaints through the customer care helpline.
- Refund Status: Passengers can check the status of their refund requests through the customer care services.
- Special Assistance: The helpline also provides support for passengers requiring special assistance, such as senior citizens or differently-abled individuals.
Conclusion
Indian Railway Customer Care Number: The Indian Railway Customer Care Number plays a pivotal role in ensuring a positive and hassle-free travel experience for millions of passengers. By providing a centralized platform for addressing queries, complaints, and requests, the customer care system contributes to the overall efficiency of the Indian Railways.
In conclusion, the Indian Railway Customer Care Number stands as a testament to the commitment of the railways to prioritize customer satisfaction. Navigating the vast railway network becomes more manageable when passengers are equipped with the knowledge of how to access customer care services effectively. As Indian Railways continues to modernize and evolve, the customer care system will undoubtedly play a crucial role in shaping the future of rail travel in the country.