Vietnam Airlines Contact Number: Discover the convenience of Vietnam Airlines Contact Number for swift assistance. Find out why it’s the go-to helpline for travelers. Need help? Call Vietnam Airlines Contact Number now!
Embarking on a seamless travel experience starts with reliable assistance, and Vietnam Airlines Contact Number is your gateway to hassle-free journeys. In this comprehensive guide, we’ll delve into the myriad aspects of Vietnam Airlines’ helpline, ensuring you’re well-equipped with insights and tips for optimal use.
Vietnam Airlines Contact Number
Vietnam Airlines Contact Number: Vietnam Airlines offers a central contact number that serves as the primary point of communication for passengers. By dialing the Vietnam Airlines contact number, travelers can access a range of services, including flight inquiries, booking modifications, and general assistance. It is advisable to keep this number saved in your contacts for quick and easy access during your travel-related queries.
Finding Vietnam Airlines Contact Number
Vietnam Airlines Contact Number: For the convenience of international travelers, Vietnam Airlines provides specific contact numbers for different regions. These numbers are tailored to assist passengers based on their geographical location, ensuring that language barriers are minimized and support is readily available. Whether you’re in North America, Europe, Asia, or any other part of the world, these international contact numbers allow you to connect with Vietnam Airlines support easily.
1 – Vietnam Airlines Phone Support:
Vietnam Airlines Contact Number: The helpline isn’t just for troubleshooting; it’s a valuable resource for booking tickets, modifying reservations, and accessing real-time flight information. Discover the array of services at your fingertips.
Vietnam Airlines Phone Numbers
| USA Customer Service | (415) 677-8909 (202) 366-2220 (415) 677-0888 (415) 677-9088 (415) 677-8968 |
| Vietnam Customer Service | +841 900 1800 |
| Lotus miles Members | +84 243 832 0320 |
| Outside Vietnam | +841 900 1100 |
| within Vietnam | +84 243 827 2289 +84 243 872 2375 |
| Press Inquiries | +8 490 324 2577 |
Vietnam Airlines Phone Numbers and Branch offices
Vietnam Airlines – Sydney Office
City Office
Office Address: Level 25, St. Martin Tower
Suite 25.03, 31 Market Street, Sydney NSW 2000
Open Hours: Mon – Fri 09:00 am – 05:30 pm
Reservations and Ticketing
Phone: (61-2) 9285 4700
Fax: (61-2) 9283 9662
E-mail: helpdesk.syd@vietnamairlines.com
LotuSmiles
Phone: (61-3) 8605 7888, choose option 1
Fax: (61-3) 9606 0214
E-mail: lotusmiles.syd@vietnamairlines.com
Sales and Marketing
Phone: (61-2) 9285 4789
E-mail: sales.au@vietnamairlines.com
Admin
Phone: (61-2) 9285 4718
Fax: (61-2) 9283 6355
E-mail: admin.au@vietnamairlines.com
Cargo – GSA
Booking: (61-2) 9469 7360
E-mail: vncargosales@acpworldwide.com.au
Airport Office
Address: Level 3, International Terminal (T1), Sydney (Kingsford Smith) Airport, NSW 2020
Open Hours: 0735 – 1400 in Summer & 0615 – 1300 in Winter (Australian season applied)
Phone: (61-2) 9693 5588
Fax: (61-2) 9693 5599
E-mail: airport.syd@vietnamairlines.com
Vietnam Airlines – Melbourne Office
City Office
Suite 10.06, Level 10, 3 Bowen Crescent, Melbourne, VIC 3004, Australia
Open Hours: Mon-Fri 09:00 am – 05:30 pm
Phone: (61-3) 8605 7888
Fax: (61-3) 98200984
E-mail: melbourne@vietnamairlines.com
Reservations and Ticketing
Phone: (61-3) 8605 7888, choose option 1
Fax: (61-3) 9606 0214
E-mail: helpdesk.mel@vietnamairlines.com
Lotusmiles
Phone: (61-3) 8605 7888, choose option 3
Fax: (61-3) 9606 0214
E-mail: lotusmiles.mel@vietnamairlines.com
Cargo -GSA
Booking: (61-3) 8318 4422
E-mail: vncargosales@acpworldwide.com.au
Airport Office
Address: 2nd Floor, International Terminal Building (T2), Melbourne Airport VIC 3045
Open Hours: 0735-1400 in Summer & 0635-1300 in Winter (Australian season applied)
Phone: (61-3) 9330 0499
Fax: (61-3) 9330 0399
E-mail: airport.mel@vietnamairlines.com
Vietnam Airlines – Vienna Office
Vietnam Airlines Europe Regional office (Since 01st April 2020)
49 – 53 avenue Champs Elysees
75008 Paris, France
Email : info.eu@vietnamairlines.com
Tel : 00 33 (0) & 53 75 06 03
Vietnam Airlines – Brussels Office
Vietnam Airlines GSA in Belgium
APG Air Agencies
Address: Bosstraat 13, 1930, Zaventem, Belgium
Tel: +3227126420
Email: vietnamairlines.be@apg-airagencies.com
Vietnam Airlines – Phnom Penh Office
Town Office
No 41, St. 214 (Samdech Pan), Sangkat Boeung Raing, Khan Daun Penh, Phnom Penh
Open hours: Mon – Fri from 0800-1200 &1330-1700
Phone: 855 23 990 840/855 23 990 841
E-mail: reservation-pnh.kh@vietnamairlines.com
Airport Office
Office No A4 Phnom Penh International Airport
Open Hours: every day 1000-1930
Mobile: +855 978 51 8888
Fax: 855 23 890 210
E-mail: pnh.station@vietnamairlines.com
Cargo
Phone: 855 23 992 330
Mobile: 855 12 275 959
E-mail: rosbunsong@vietnamairlines.com
Vietnam Airlines – Vancouver Office
Office
1388 Sutter Street, Ste 500, San Francisco, CA 94109 United States
Telephone: +1 (415) 677-0888/8909/9088/8968
Toll free: +1 (866) 677-8909
Fax: +1 (415) 677-9788
For all Customer’s inquiries: Customer-care.us@vietnamairlines.com
Helpdesk for travel agencies: refund-reroute.us@vietnamairlines.com
Office hours:
Monday to Friday:
09:30AM – 01:00PM
02:00PM – 05:30PM (Pacific time)
Weekend and Holidays: Office closed.
Vietnam Airlines – Beijing Office
1. Downtown Office:
C818, Office Building, Beijing Lufthansa Center, No.50, Liangmaqiao Road,Chaoyang District, Beijing 100125, China
Working hours: Monday – Friday 09:00 – 12:00 & 13:00 – 17:30
1.1. Reservation & Ticketing:
Phone: +86-10-84541196 ext 12/11
Fax: +86-10-84541287
Email: bjs.helpdesk@vietnamairlines.com
1.2. Sale & Marketing:
Phone: +86-10-84541196 ext 28/29
Fax: +86-10-84541287
Email: bjs.sales@vietnamairlines.com
1.3. Lotusmiles & Website:
Phone: +86-10-84541196 ext 12/11/28
Fax: +86-10-84541287
Email: bjs.lotusmiles@vietnamairlines.com
1.4. Cargo:
Phone: +86-10-84541196 ext 28/29
Fax: +86-10-84541287
Email: bjs.cargo@vietnamairlines.com
2. Airport Office:
Room 32073, Terminal 2, Beijing Capital International Airport, China 100621
Phone: +86-10-64591089
Fax: +86-10-64591090
Email: pek.station@vietnamairlines.com
Vietnam Airlines – Shanghai Office
1. Downtown Office:
Room 1605, Imago Plaza, No 99 Wu Ning Road, Shanghai, China PRC 200063.
Working hours: Monday – Friday 09:00 – 12:00 & 13:00 – 17:30
1.1. Reservation & Ticketing:
Phone: +86-21-62893306
Fax: +86-21-62893316
Email: sha.helpdesk@vietnamairlines.com
1.2. Sale & Marketing:
Phone: +86-21-62893305
Fax: +86-21-62893316
Email: sha.sales@vietnamairlines.com
1.3. Lotusmiles & Website:
Phone: +86-21-62893305
Fax: +86-21-62893316
Email: sha.lotusmiles@vietnamairlines.com
1.4. Cargo:
Phone: +86-21-62893305
Fax: +86-21-62893316
Email: sha.cargo@vietnamairlines.com
2. Airport Office:
Room 2-B11-M03,Terminal 2, Shanghai Pudong International Airport Shanghai, Shanghai, China PRC 201202
Phone: +86-21-68339689
Fax: +86-21-68339690
Email: pvg.station@vietnamairlines.com
Vietnam Airlines – Guangzhou Office
1. Downtown Office:
Shop B, Garden Hotel, No.368, East Huanshi Road, Yuexiu District, Guangzhou.
Working hours: Monday – Friday 09:00 – 12:00 & 13:00 – 17:30.
1.1. Reservation & Ticketing:
Phone: +86-20-83867093 ext 20
Fax: +86-20-83827187
Email: can.helpdesk@vietnamairlines.com
1.2. Sale & Marketing:
Phone: +86-20-83867093 ext 19
Fax: +86-20-83827187
Email: can.sales@vietnamairlines.com
1.3. Lotusmiles & Website:
Phone: +86-20-83867093 ext 10
Fax: +86-20-83827187
Email: can.lotusmiles@vietnamairlines.com
1.4. Cargo:
Phone: +86-20-83867093 ext 22
Fax: +86-20-83827187
Email: can.cargo@vietnamairlines.com
Vietnam Airlines – Chengdu Office
Airport Office:
Room 362, C-D Connection of Terminal Building, Cheng Du Shuang Liu International Airport, Chengdu, China.
Phone: +86-28-85207121
Fax: +86-28-85207121
Email: ctu.station@vietnamairlines.com
Reservation & Ticketing:
Phone: +86-28-85268971
Fax: +86-28-85268970
Email: ctu.helpdesk@vietnamairlines.com
Sale & Marketing:
Phone: +86-28-85268971
Fax: +86-28-85268970
Email: ctu.sales@vietnamairlines.com
Lotusmiles & Website:
Phone: +86-28-85268971
Fax: +86-28-85268970
Email: ctu.lotusmiles@vietnamairlines.com
Cargo:
Phone: +86-28-85268971
Fax: +86-28-85268970
Email: ctu.cargo@vietnamairlines.com
Vietnam Airlines – Czech Republic (Praha) Office
Vietnam Airlines GSA in Czech Republic
East Sea Travel & Service Co., Ltd
Address: Rasinovo Nabrezi 1781/64,120 00 Praha 2
Tel: 00 420 775 665 234
Email: vna.gsacz@airlinescity.com
Vietnam Airlines – Denmark (Copenhagen) Office
Vietnam Airlines GSA in Denmark
APG Scandinavia & Baltics
Address: Vester Farimagsgade 3,4, 1606 København V., Denmark
Tel: +45 33 33 03 44
Email: vietnamairlines.dk@apg-nordic.com
nordic@apg-ga.com
Vietnam Airlines – Finland (Helsinki) Office
Vietnam Airlines GSA in Finland
APG Finland c/o Airtouch
Address: Eerikinkatu 27, 00180 Helsinki, Finland
Tel: +358 20 1557 412
Email: vietnamairlines@airtouch.fi
info@airtouch.fi
Vietnam Airlines – Germany (Frankfurt) Office
1. City Office
Address: Rossmarkt 5, D-60311 Frankfurt am Main, Germany
Office Hours: 0900-1730
Fax: + 49 69 29 72 56 20
Email: info.de@vietnamairlines.com
Reservation & Ticketing:
Phone: +49 69 297 256 0
Fax: +49 69 29 72 56 20
E-Mail: reservation.de@vietnamairlines.com
Helpdesk (nur für Reisebüros/for travel agencies only)
Phone: +49 69 29 72 56 55
Fax: + 49 69 29 72 56 20
E-Mail: reservation.de@vietnamairlines.com
Marketing:
Phone: +49 69 29 72 56 50/44
Fax: + 49 69 29 72 56 20
E-Mail: sales.de@vietnamairlines.com
LotuSmiles
Phone: +49 69 29 72 56 52
Fax: + 49 69 29 72 56 20
E-Mail: lotusmiles.fra@vietnamairlines.com
Airport Office
Fax: + 49 69 69 05 83 16
E-Mail: fra.station@vietnamairlines.com
(Note: Airport office is not responsible for ticket reservation. Please kindly contact City Office for further assistance.)
Vietnam Airlines – France (Paris) Office
City Office
Address: 5th floor, 5 rue Sextius Michel 75015 Paris, France
Phone: +33 (0) 1 44 55 39 90
Open Hours: 09:00 – 13:00 & 14:00 – 17:30 (From Monday to Friday); closed on public holidays
E-mail: resa.fr@vietnamairlines.com
Lotusmiles
Phone: +33 (0) 1 44 55 36 22
E-mail: lotusmiles.fr@vietnamairlines.com
Airport Office
Address: Terminal 2E – Aéroport Paris-Roissy Charles de Gaulle, France
Phone: + 33 (0) 1 48 62 25 62
E-mail: cdg.station@vietnamairlines.com
Lost & Found: https://lostandfound.fr/
Claim Services
Email : customer-service.fr@vietnamairlines.com
Vietnam Airlines – Greece (Athens) Office
Vietnam Airlines branch Office in Europe
Tour Montparnasse
Address: 33 avenue du Maine, 75755 Paris Cedex 15, France
Tel: +33 (0) 53 75 06 03
E-mail: info.eu@vietnamairlines.com
Vietnam Airlines – Hongkong (China) Office
City Office
Office Address: Unit 918, 9/F, China Merchants Tower, Shun Tak Centre, 168-200 Connaught Road Central, Sheung Wan, Hong Kong
Phone: (852) 28106680
Fax: (852) 28698856
Email: reservation.hk@vietnamairlines.com
Cargo Office
Address: Unit 501A, 5th floor, AAT, Hong Kong International Airport
Phone: 852- 3621 0643
Fax: 852-3621 0649
E-mail: booking.hkg@asiagsa.net
General Agents Of Cargo
FREIGHTWORKS GSA (HK) LIMITED
Address: Unit E, 32/F, EGL Tower, 83 Hung To road, Kwun Tong, Kowloon, Hong Kong
Phone: 852-2153-1032
Fax: 852-2153-1030
E-mail: booking.hkg@asiagsa.net
Vietnam Airlines – Indonesia (Bali) Office
Branch in Denparsa, Bali
Tel: (62) 81238111456
Fax: (62) 21 5200313
Email: denpasar.id@vietnamairlines.com
Vietnam Airlines – Indonesia (Jakarta) Office
City Office
Wisma Tamara Lt.8 # 868;
Jl. Jend. Surdiman Kav. 24;
Jakarta 12920 Indonesia
Ticketing & Reservation
Tel: (62) 21 5208823
Fax: (62) 21 5200313
Email: reservation.id@vietnamairlines.com; support.id@vietnamairlines.com
Sales & Helpdesk
Tel: (62) 21 5208823
Fax: (62) 21 5200313
Email: sales.id@vietnamairlines.com
Lotusmiles
Tel: (62) 21 5208823
Fax: (62) 21 5200313
Email: lotusmiles.id@vietnamairlines.com
Airport Office
Tel: (62) 21 55910600
Fax: (62) 21 5200313
Email: cgk.station@vietnamairlines.com
Vietnam Airlines – Isreal (Tel Aviv) Office
Vietnam Airlines GSA in Israel
Maman Aviation Ltd
Address: 5 Lev Pessach St., Lod, 7129323, Israel
Tel: 972 76 8029016
Email: vntlv@mamanaviation.com
Vietnam Airlines – Italy (Milan) Office
Vietnam Airlines GSA in Italia
MST
Address: Via Degli Alpini 48/B, 20090 Buccinasco, Milano, Italia
Tel: +39 02 72093850
Email: vietnamairlines@mstgsa.com
Vietnam Airlines – Japan Tokyo (Narita) Office
City Office
Address: Daido Seimei Kasumigaseki Bldg.6F 1-4-2 Kasumigaseki, Chiyoda-ku, Tokyo 100-0013
(Walk-in counter is not available. Please contact our Contact Center by phone or email)
Contact Center Japan (Reservation & Ticketing, Lotusmiles – Frequent Flyer Program)
Tel: +81 3-3508-1481 (Japanese, English)
+81 50-8888-0686 (Vietnamese)
Fax: +81 3-3508-1480
Open Hours: Monday – Friday from 09:00-17:30 (Saturday, Sunday, National Holiday: Closed)
Email: tyovngrp@vietnamairlines.com (English / Japanese)
Email: lotusmiles.tyo@vietnamairlines.com (English / Japanese) *For Lotusmiles Only
Vietnam Airlines – Japan Tokyo (Fukuoka) Office
Fukuoka Sales Office
Address: #5321 3F International Terminal Building, Fukuoka Airport, 739 Aoki, Hakata-ku, Fukuoka 812-0851
(Walk-in counter is not avaiable. Please contact our Contact Center by phone or email)
Vietnam Airlines – Japan Tokyo (Nagoya) Office
Nagoya Sales Office
Address: Nagoya Nikko Shoken Bldg.4F, 3-2-3 Sakae, Naka-ku, Nagoya-city, Aichi 460-0008
(Walk-in counter is not avaiable. Please contact our Contact Center by phone or email)
Vietnam Airlines – Japan Tokyo (Osaka) Office
Osaka Sales Office
Address: Level 9 Edobori Center Building, 2-1-1 Edobori, Nishi-ku, Osaka-city, Osaka 550-0002
(Walk-in counter is not avaiable. Please contact our Contact Center by phone or email)
Vietnam Airlines – Korea (Seoul) Office
City Office
Room 901, Soon Hwa Bldg., 9th Floor, 89 Seosomun-ro, Jung-Gu, Seoul, Korea
Open Hours: Mon-Fri 09:00-12:00/13:00-18:00
Tel: +82-2-1577-9908
Call from foreign countries to Korea: +82-70-4458-7366
Fax: +82-2-757-8921
Customer care: kor.cs@vietnamairlines.com
Reservation/Ticketing
Tel: +82-2-1577-9908
Call from foreign countries to Korea: +82-70-4458-7366
Fax: +82-2-757-8923
E-mail: reservation.sel@vietnamairlines.com
Lotusmiles
Tel: +82-2-1577-9908
Call from foreign countries to Korea: +82-70-4458-7366
Fax: +82-2-757-8923
E-mail: lotusmiles.sel@vietnamairlines.com
Airport Office
Room 2075A, Passenger Terminal, Incheon Int’l Airport, 272 Gonghang-ro, Jung-gu, Incheon city, Korea
Open Hours: 04:30-19:30
Call from foreign countries to Korea: +82-70-4458-7366
Phone: +82-2-1577-9908
Fax: +82-32-744-6567
E-mail: icn.station@vietnamairlines.com
Customer care: icn.cs@vietnamairlines.com
Vietnam Airlines – Korea (Busan) Office
Airport Office
3rd Floor, Passenger Terminal Gimhae Int’l Airport 108 Gonghangjinip-ro, Gangseo-gu, Busan, Korea
Open Hours: 05:30-14:30
Phone: +82-2-1577-9908
Call from foreign countries to Korea: +82-70-4458-7366
Fax: +82-51-941-6567
E-mail: pus.station@vietnamairlines.com
Customer care: gim.cs@vietnamairlines.com
Vietnam Airlines – Laos (Vientiane) Office
City Office
Lao Hotel Plaza, 63 Samsenthai Road, Vientiane
Phone number: +856 21217562/ +856 21252618
E-mail: info.la@vietnamairlines.com
Airport Office
Room 104 International Terminal, Wattay Airport
Phone number: +856 21512240
E-mail: vte.station@vietnamairlines.com
Cargo Agent
PT AIR CARGO (LAO) SOLE CO., LTD
Address: No. 44, Sikhaisanambinwattay Road, Unit 04, Mueangwa thong,
Sikhottabong district, Vientiane Capital, Lao PDR.
Tel: 021 213 625 Fax: 021 513 033
Email: mahavong@laotel.com
Vietnam Airlines – Laos (Luang Prabang) Office
Airport Office
Luang Prabang International Airport
Luang Prabang District, Luang Prabang Province, Ban Had Hien Village Laos P.D.R
Phone number: +856 20 96439185
E-mail: lpq.station@vietnamairlines.com
Vietnam Airlines – Malaysia (Kuala Lumpur) Office
City Office
Address: 5-05, Level 5, Menara Hap Seng, Jalan P.Ramlee,
50250 Kuala Lumpur, Malaysia.
Open hours: 0900 – 1730
Phone: (0060) 3 2031 1666
Fax: (0060) 3 2026 3366
E-mail: helpdesk.my@vietnamairlines.com
sales.my@vietnamairlines.com
Reservation & Ticketing
Phone: (0060) 3 2031 1555
Fax: (0060) 3 2026 3366
E-mail: helpdesk.my@vietnamairlines.com
Sales & Marketing
Phone: (0060) 3 2031 1666
Fax: (0060) 3 2026 3366
E-mail: sales.my@vietnamairlines.com
Lotusmiles
Phone: (0060) 3 2031 1666
Fax: (0060) 3 2026 3366
E-mail: sales.my@vietnamairlines.com
Airport Office
Address: Lot S5, Level 4, Main Terminal Building, Kuala Lumpur International Airport,
64000 Sepang, Selangor Darul Ehsan.
Open hours: 0930 – 1730
Phone: (0060) 3 8776 4620
Fax: (0060) 3 8776 4615
SITA: KULAPVN/KULKKVN
E-mail: kul.station@vietnamairlines.com
Cargo (GSA)
Deks Air (M) Sdn Bhd
Phone: (0060) 3 8787 2262
Fax: (0060) 3 8787 2281
E-mail: dekscgo@deksair.com.my
Vietnam Airlines – Myanmar (Yagon) Office
City Office
Level 11, Office Tower 2, HAGL Myanmar Centre Tower, 192 Kabar Aye Pagoda Road, Bahan Township, Yangon, Myanmar
(The office is temporarily closed. Please contact us by email.)
E-mail: reservation.mm@vietnamairlines.com
Vietnam Airlines – Netherlands (Amsterdam) Office
Vietnam Airlines GSA in Netherlands
APG Air Agencies
Address: Flamingoweg 9, room 130, 1118 EE Schiphol, The Netherlands
Tel: +0031 20 316 1930
Email: sales@apg-airagencies.com
Vietnam Airlines – Philippines (Manila) Office
Vietnam Airlines GSA in Philippines
Airesources, Inc
Address: 4th Floor, The Pilgrims’ Center Bldg., 758 P. Ocampo St, Malate Manila 1004
Tel: 63 2 85263862
Fax: 63 2 84005988
Email: vn@airesources.com.ph
Vietnam Airlines – Poland (Warsaw) Office
Vietnam Airlines GSA in Poland
AirlinesCity Ltd
Address: Wspolna 75/79, 00-678 Warsawa, Poland
Tel: 0048 22 62 22 729
Email: vna.gsapl@airlinescity.com
Vietnam Airlines – Portugal (Lisbon) Office
Vietnam Airlines GSA in Portugal
Silon Aviacion S.L
Address: Av.5 de Outubro,115-1E,1050-052 Lisboa-Portugal
Tel: 00351 215 933 681
Email: portugal@silonaviacion.com
Vietnam Airlines – Russia (Moscow) Office
City Office
Office Address: Building 1, No.7 Korovyi Val Street, 119079, Moscow, Russia
Open Hours: Mon-Fri from 0900-1300//1400-1800
Reservation & Ticketing
Phone: +7 495-5892450
E-mail: reservation.ru@vietnamairlines.com
Helpdesk
Phone: +7 495-5892450
E-mail: helpdesk.ru@vietnamairlines.com
Lotusmiles
Phone: +7 495- 5892450
E-mail: lotusmiles.mow@vietnamairlines.com
Sales
Phone: +7 495-5892450
E-mail: Sales.ru@vietnamairlines.com
Cargo
Phone: +7 495-3638336
E-mail: svo.station@vietnamairlines.com; svo.airport@vietnamairlines.com
Airport Office
Address: Sheremetyevo Airport, Terminal D
Working Hours: 06.00am-15.00pm (Tuesday, Thursday, Saturday)
Phone: +7 495-3638336
E-mail: svo.station@vietnamairlines.com; svo.airport@vietnamairlines.com
Vietnam Airlines – Singapore (Singapore) Office
Vietnam Airlines Singapore Office
Address: Changi Airport Terminal 4, 10 Airport Boulevard, #02-102, Singapore 819665
Operating Hours: Monday-Friday from 0900 hrs – 1800 hrs, Saturday from 0900 hrs – 1300 hrs
Closed on Sunday and Singapore Public Holidays
Tel: (65) 6835 3136
Email: CustomerCare.SG@vietnamairlines.com / Sales.SG@vietnamairlines.com
Sitatex: SINTOVN
Sales, Marketing & Communications
Tel: (65) 6835 3136
Email: sales.sg@vietnamairlines.com
Delayed, Lost or Damaged Bags / Lost or left on board items
GTR SG Pte Ltd
Operating Hours: 24/7
Tel: (65) 6321 5102 / (65) 6321 5103
Email: sgss_lostnfoundt4@satsgs.com.sg & sin.station@vietnamairlines.com
(Note: Airport office is not responsible for reservations/ticketing. Please kindly contact City Office for further assistance)
Cargo Office (General Sales Agent)
DEKS Air Singapore Pte Ltd
Unit 02-270
SATS Airfreight Terminal 4 Core I
Singapore 819463
Cargo Sales: Monday-Friday from 0900 hrs – 1730 hrs, Saturday from 0900 hrs – 1330 hrs
Closed on Sunday and Singapore Public Holidays
Cargo Operations: Monday-Sunday from 0900 hrs – 1800 hrs
Tel : (65) 6542 8295
Fax : (65) 6545 7565
Email: dekscargo_ops@deksair.com.sg
Vietnam Airlines – Spain (Madrid) Office
Vietnam Airlines GSA in Spain
Silon Aviacion S.L
Address: Paseo de la Castellana 135, 14th Floor, Office A , 28046 Madrid, Spain
Tel: 00 34 913 230 453
Email: reservas@vietnamairlines.es
Vietnam Airlines – Sweden (Stockholm) Office
Vietnam Airlines GSA in Sweden
APG Scandinavia & Baltics
Address: Rådmansgatan 88, SE-113 29 Stockholm, Sweden
Tel: +46 87 56 06 40
Email: vietnamairlines.se@apg-nordic.com
nordic@apg-ga.com
Vietnam Airlines – Switzerland (Zurich) Office
Vietnam Airlines branch Office in Europe
Tour Montparnasse
Address: 33 avenue du Maine, 75755 Paris Cedex 15, France
Tel: +33 (0) 53 75 06 03
E-mail: info.eu@vietnamairlines.com
Vietnam Airlines – Taiwan, China (Taipei) Office
City Office
Address: 7F, No. 146, Sung Chiang Rd., Zhong Shan Dist., Taipei City
Open Hours: 0900AM – 1800PM
Reservation & Ticketing
Tel: 8862-2567-8286
Fax: 8862-2567-7286
Email: reservation.tpe@vietnamairlines.com
Sales & Marketing
Tel: 8862-2567-5808
Fax: 8862-2567-7286
Email: sales.tpe@vietnamairlines.com
Airport Office
Address: 337 桃園中正機場一期航站大廳南側2樓
C-O-205, 2F South, Terminal 1, Taoyuan Int’l Airport, Taiwan (R.O.C.) TPE Airport
Tel: +886 3 398 3026
Fax: +886 3 383 3779
Email: airport.tpe@vietnamairlines.com
Vietnam Airlines – Taiwan, China (Kaohsiung) Office
Airport Office
Address: Room 2013, Kaohsiung Hsiao-kang, Intl’ Airport Terminal
Reservation & Ticketing
Open Hours: Mon-Fri from 09:00-18:00 (Saturday, Sunday, National Holiday: Closed)
Tel.: 8867-801-0503
Fax: 8867-806-8563
Email: reservation.khh@vietnamairlines.com
Airport
Tel.: 8867-805-7875
Fax: 8867-806-8563
Email: airport.khh@vietnamairlines.com
Vietnam Airlines – Thailand (Bangkok) Office
City Office
10th Floor, Wave Place Building, 55 Wireless Road.
Lumpinee, Patumwan
Bangkok, 10330, Thailand
Tel: (+ 66) 2655 4137-40
Fax: + 66 2 655 4420
Email: info.th@vietnamairlines.com
refund-reroute.th@vietnamairlines.com
Airport Office
Suvarnambhumi Airport
999 Moo 1 AOB Building, 2nd Floor, Room No.Z2-009 Nongprue
Bangplee Samutprakran, 10540, Thailand
Tel: (+66) 922649488 (hotline)/ + 66 2 1342001-2
Fax: + 66 2 1342004
Email: bkk.station@vietnamairlines.com
Reservation & Ticketing
Tel:(+ 66) 26554137 – 40
Lotusmile
Tel: (+ 66) 26554137 – 40
Vietnam Airlines – Turkey (Istanbul) Office
Vietnam Airlines GSA in Turkey
Apg Havacilik Ve Turizm Limited Sirketi
Address: Mete Caddesi|No.18/1|34437 Taksim Istanbul, Turkey
Tel: 0090 212 334 29 23
Email: sales-turkey@apg-ga.com | vietnamairlines.tr@apg-ga.com
Vietnam Airlines – United Arab Emirates (Dubai) Office
Vietnam Airlines GSA in UAE
Sharaf Travel LLC
Address: Sharaf building, Khalid Bin Walid Road. P.O.Box 21593, Dubai, UAE
Tel: +971 4 3978417
Email: gsavn@sharaftravel.com
Vietnam Airlines – United Kingdom (London) Office
City Office
3rd Floor University House
11-13 Lower Grosvenor Place, SW1W 0EX, London, UK
Open Hours: 09:00 -17:30
Tel: +44 (0) 20 3263 2062
Reservation/Ticketing: reservation.uk@vietnamairlines.com
Airport Office
Heathrow Airport T4
Room 4010 North East Extension, Terminal 4, TW6 3FB, London, UK
Tel: +44 (0) 20 8745 0227
Email: lhr.station@vietnamairlines.com
Claim Services
Email: customercare.uk@vietnamairlines.com
Vietnam Airlines – United State of America (San Francisco) Office
Office
1388 Sutter Street, Ste 500, San Francisco, CA 94109, United States
From June 01, 2023 we will not provide customer services directly at the office. All inquiries, please contact via phone and email.
Toll free: +1 (866) 677-8909
Fax: +1 (415) 677-9788
For all Customer’s inquiries: customer-care.us@vietnamairlines.com
Helpdesk for travel agencies: refund-reroute.us@vietnamairlines.com
Office hours:
Monday to Friday:
09:30AM – 01:00PM
02:00PM – 05:30PM (Pacific time)
Weekend and Holidays: Office closed.
Vietnam Airlines – Vietnam (Head Office) Office
Vietnam Airlines JSC
200 Nguyen Son Str., Long Bien Dist.,
Hanoi, Vietnam
Contact Center in Vietnam: working at 24/7
Call within Vietnam: 19001100
Call from foreign countries to Vietnam: +84 24 38320320
Email: Telesales@vietnamairlines.com
Vietnam Airlines – Vietnam (Hanoi) Office
Contact Center in Vietnam: working at 24/7
Call within Vietnam: 1900 1100
Call from foreign countries to Vietnam: +84 24 38320320
Email: Telesales@vietnamairlines.com
Lotusmiles Contact Center in Vietnam: working at 24/7
Call within Vietnam: 1900 1800
Call from foreign countries to Vietnam: +84 24 38320320
Support for tickets purchased on the website and other services: working at 24/7
Call within Vietnam: 1900 1100
Call from foreign countries to Vietnam: +84 24 38320320
Email:
Travel to/from the US: onlinesupport.us@vietnamairlines.com
Other travel itineraries: onlinesupport@vietnamairlines.com
VNAHolidays support: working at 24/7
Call within Vietnam: 1900 1100
Call from foreign countries to Vietnam: +84 24 38320320
Email: vnaholidays.helpdesk@vietnamairlines.com
Ticketing Office
25 Trang Thi, Hoan Kiem, Hanoi
Open hours: 08:00 – 11:30 & 13:30-17:00 (From Monday to Saturday); closed on public holidays
Ticketing Office
Second floor –VN2 building – Head Office of Vietnam Airlines
200 Nguyen Son – Long Bien – Hanoi
Open Hours: 09:00 – 11:30 & 13:30 – 17:00 (Monday – Friday); closed on public holidays
Airport Ticketing Office
2nd floor, A & B Lounge, Departure Terminal, Noi Bai International Airport, Hanoi
Sales
Agency registration: ptb.nro@vietnamairlines.com
Corporate Account: ca.nro@vietnamairlines.com
Tour agency: tour.nro@vietnamairlines.com
Lotusmiles
Tel: (+84-24) 62767767
Fax: (+84-24) 62700231
Cargo
Tel: (+84-24) 62700 200
Fax: (+84-24) 39742811
E-mail: cargo.nro@vietnamairlines.com
Vietnam Airlines – Vietnam (Ho Chi Minh City) Office
City Office
Address: 49 Truong Son, Ward 2, Tan Binh Dist, Ho Chi Minh city
Open Hours: 08:00 – 12:00 & 13:30 – 17:00 (Mon-Fri)
Tel: (+84-28) 38446667
Fax: (+84-28) 38485312
Dinh Tien Hoang Ticketing Office
Address: 15Bis Dinh Tien Hoang, Da Kao ward, District 1, Ho Chi Minh city
Open Hours: 08:00 am – 11:30 am and 01:30 pm – 05:00 pm (from Monday to Saturday); closed on public holidays
Airport Office at Domestic Terminal
Address: Counter 15, Domestic Terminal, Tan Son Nhat International Airport
Airport Office at International Terminal
Address: Ticketing Counter, International Terminal, Tan Son Nhat International Airport
Sales
Tel: (+84-28) 62555320
Fax: (+84-28) 38488339
Cargo
Tel: (+84-28) 38446667 Ext.: 7776 for domestic sales and 7781 for international sales
Fax: (+84-28) 38424353
Email: Intcgo.sro@vietnamairlines.com
Vietnam Airlines – Vietnam (Da Nang) Office
Ticketing Office
Address: 39 Dien Bien Phu, Da Nang
Open Hours: 08:00 am – 11:30 am and 01:30 pm – 05:00 pm (from Monday to Saturday); closed on public holidays
Airport Office
Address: Cargo Terminal, Danang International Airport
Tel: (+84-236) 3822094
Fax: (+84-236) 3646708
Email: cargosup.mro@vietnamairlines.com
Sales
Tel: (+84-236) 3830339
Fax: (+84-236) 3650543
E-mail: sales.mro@vietnamairlines.com
Cargo
Domestic: (+84-236) 3553755
Email: cargodom.mro@vietnamairlines.com
International: (+84-236) 3553766
Email: cargo.mro@vietnamairlines.com
Vietnam Airlines – Vietnam (Binh Dinh) Office
City Office
Address: 272-274 Tran Hung Dao, Quy Nhon, Binh Dinh
Tel: (+84-256) 3825313
Fax: (+84-256) 3821280
Email: uihtovn.mro@vietnamairlines.com
Working hours: 08:00 am – 11:30 am & 1:30 pm – 5:00 pm from Monday to Saturday; Closed on public holidays
Airport Office
Address: Departure Terminal, Phu Cat Airport, Cat Tan, Phu Cat, Binh Dinh
Tel: 0905837635
Email: uih.station@vietnamairlines.com
Vietnam Airlines – Vietnam (Buon Ma Thuot) Office
City Office
Address: 17-19 No Trang Long, Tan Tien, Buon Ma Thuot, DakLak
Tel: (+84-262) 3954442
Fax: (+84-262) 3952591
Email: bmvtovn.mro@vietnamairlines.com
Working hours: 08:00 am – 11:30 am & 1:30 pm – 5:00 pm from Monday to Saturday; Closed on public holidays
Airport Office
Address: Buon Ma Thuot airport, Hoa Thang, Buon Ma Thuot, DakLak
Tel: (+84-262) 3862287/ 0948205566
Email: bmv.station@vietnamairlines.com
Vietnam Airlines – Vietnam (Can Tho) Office
City Office
Address: 66 Nguyen An Ninh, Tan An, Ninh Kieu, Can Tho
Tel: (+84-292) 3844320
Fax: (+84-292) 3844787
Email: vca.sro@vietnamairlines.com
Working hours: 08:00 am – 11:30 am & 1:30 pm – 5:00 pm from Monday to Saturday; Closed on public holidays
Airport Office
Address: Can Tho International Airport, 179B Le Hong Phong, Bình Thuy, Can Tho
Tel: (+84-292) 3744320; (+84-292) 3744321
Fax: (+84-292) 3744787
Email: vca.station@vietnamairlines.com
Airport Office
Address: Chu Lai Airport, Tam Nghia, Nui Thanh, Quang Nam.
Tel: (+84-235) 6548998
Fax: (+84-235) 3550558
Email: vcl.station@vietnamairlines.com
Vietnam Airlines – Vietnam (Da Lat) Office
City Office
Address: 63 Ho Tung Mau, Ward 10, Da Lat, Lam Dong
Tel: (+84-263) 3833499
Fax: (+84-263) 3531720
Email: dlitovn@vietnamairlines.com
Working hours: 08:00 am – 11:30 am & 1:30 pm – 5:00 pm from Monday to Saturday; Closed on public holidays
Airport Office
Address: Lien Khuong International Airport, Duc Trong, Lam Dong
Tel: (+84-263) 3841841
Email: dli.station@vietnamairlines.com
Vietnam Airlines – Vietnam (Dong Hoi) Office
Ticketing Office
Address: 35 Tran Hung Dao, Dong Hoi, Quang Binh.
Tel: (+84-232) 3850826
Fax: (+84-232) 3850827
Email: vnadonghoiqb@gmail.com / laitth@vietnamairlines.com
Working hours: 08:00 am – 11:30 am & 1:30 pm – 5:00 pm from Monday to Saturday; Closed on public holidays.
Airport Office
Address: Dong Hoi Airport, Loc Ninh, Vinh, Quang Binh.
Tel: (+84-232) 3810909
Fax: (+84-232) 3810908
Email: giamsatvdh@gmail.com / vdh.station@vietnamairlines.com
Vietnam Airlines – Vietnam (Hai Phong) Office
City Office
Address: 166 Hoang Van Thu, Hong Bang district, Hai Phong
Tel: (+84-225) 3810890 (ext: 4666/4667)
Fax: (+84-225) 3810895
Email: vnhph.nro@vietnamairlines.com
Working hours: 08:00 am – 11:30 am & 1:30 pm – 5:00 pm from Monday to Saturday; Closed on public holidays
Airport Office
Address: Cat Bi Airport, Hai An district, Hai Phong
Tel: (+84-225) 3810890 (ext: 4655/4656)
Email: hph.station@vietnamairlines.com
Vietnam Airlines – Vietnam (Hue) Office
City Office
Address: 23 Nguyen Van Cu, Vinh Ninh ward, Hue
Tel: (+84-234) 3824709
Fax: (+84-234) 3846320
Email: huitovnmro@vietnamairlines.com
Working hours: 08:00 am – 11:30 am & 1:30 pm – 5:00 pm from Monday to Saturday; Closed on public holidays
Airport Office
Address: Phu Bai Airport, Huong Thuy commune, Hue
Tel: (+84-234) 3861730
Fax: (+84-234) 3862080
Email: hui.station@vietnamairlines.com
Vietnam Airlines – Vietnam (Nha Trang) Office
City Office
Address: 227 Nguyen Thien Thuat – Loc Tho ward – Nha Trang – Khanh Hoa Province
Tel: (+84-258) 3526768
Email: nhatovn.mro@vietnamairlines.com
Working hours: 08:00 am – 11:30 am & 1:30 pm – 5:00 pm from Monday to Saturday; Closed on public holidays
Airport Office
Address: Cam Ranh International Airport
Tel: (+84-258) 3989911
Hotline: 0903695704
Email: cxr.station@vietnamairlines.com
Vietnam Airlines – Vietnam (Phu Quoc) Office
City Office
Vietnam Airlines’ office address: 8th floor, BIDV building, 196 Nguyen Trung Truc Street, Duong Dong Ward, Phu Quoc City, Kien Giang Province
Tel: (+84-297) 3996677
Email: pqc.sro@vietnamairlines.com
Working hours: 08:00 am – 11:30 am & 1:30 pm – 5:00 pm from Monday to Saturday; Closed on public holidays
Ticketing Office
Standby counter address: Phu Quoc International Airport – Group 2, Cua Duong Hamlet, Duong To Commune, Phu Quoc City, Kien Giang Province
Tel: 02973980818
Email: pqc.station@vietnamairlines.com
Vietnam Airlines – Vietnam (Pleiku) Office
City Office
Address: No. 189 Nguyen Tat Thanh street, Phu Dong ward, Pleiku city, Gia Lai province
Tel: (+84-269) 3823058 ext 5455 – 5456
Fax: (+84-269) 3872443
Email: pxutovn.mro@vietnamairlines.com
Working hours: 08:00 am – 11:30 am & 1:30 pm – 5:00 pm from Monday to Saturday; Closed on public holidays
Airport Office
Address: 17/3 road, Thong Nhat ward, Pleiku, Gia Lai province
Tel: (+84-269) 3825893
Email: pxu.station@vietnamairlines.com
Vietnam Airlines – Vietnam (Quang Nam) Office
Airport Office
Address: Chu Lai Airport, Nui Thanh
Tel: (+84-235) 3550550
Fax: (+84-235) 3550558
Email: vcltovn.mro@vietnamairlines.com
Vietnam Airlines – Vietnam (Quy Nhon) Office
Airport Office
Address: 272 Tran Hung Dao – Quy Nhon city
Tel: 0905 837 635
Email: uihtovn.mro@vietnamairlines.com
Vietnam Airlines – Vietnam (Thanh Hoa) Office
Ticketing Office
Address: 107 Le Loi, Lam Son, Thanh Hoa.
Tel: (+84-237) 8888777
Email: vnathd@vietnamairlines.com
Working hours: 08:00 am – 11:30 am & 1:30 pm – 5:00 pm from Monday to Saturday; Closed on public holidays.
Airport Office
Address:Tho Xuan Airport, Tho Xuan, Thanh Hoa.
Tel: 0919770091
Email: thd.station@vietnamairlines.com
Vietnam Airlines – Vietnam (Tuy Hoa) Office
Ticketing Office
Address: 87 Phan Dinh Phung, Tuy Hoa, Phu Yen.
Tel: (+84-257) 3810510
Email: tbbtovn.mro@vietnamairlines.com
Working hours: 08:00 am – 11:30 am & 1:30 pm – 5:00 pm from Monday to Saturday; Closed on public holidays.
Airport Office
Address: Tuy Hoa Airport, Phu Thanh, Tuy Hoa, Phu Yen.
Tel: 0901950055
Email: tbb.station@vietnamairlines.com
Vietnam Airlines – Vietnam (Vinh) Office
Ticketing Office
Address: 7 Le Nin road (43 Dinh Cong Tru) Vinh, Nghe An.
Tel: (+84-238) 3595777
Email: nro@vietnamairlines.com
Working hours: 08:00 am – 11:30 am & 1:30 pm – 5:00 pm from Monday to Saturday; Closed on public holidays.
Airport Office
Address: Vinh International Airport, Nghi Lien, Vinh, Nghe An.
Tel: +84-238 -3852777
Fax: +84-238-3519238
Email: Viibvdc.nro@vietnamairlines.com
2 – Vietnam Airlines Email Support:
Vietnam Airlines Contact Number: In addition to phone support, Vietnam Airlines offers customer assistance through email. Passengers can reach out to the airline’s support team by sending an email to the designated customer service address. This mode of communication is particularly useful for non-urgent matters, providing a written record of your correspondence for future reference.
| Customer Care | onlinesupport.us@vietnamairlines.com |
| Refund | refund-online@vietnamairlines.com |
| Legal | dpo@vietnamairlines.com |
| Press Inquiries | public-relations@vietnamairlines.com |
| Sales | telesales@vietnamairlines.com |
| Reservation | nhadautu@vietnamairlines.com info.us@vietnamairlines.com |
3 -Vietnam Airlines Social Media
Vietnam Airlines Contact Number: As part of its commitment to staying connected with passengers, Vietnam Airlines is actively present on various social media platforms. Passengers can reach out to the airline through channels like Facebook and Twitter, where the customer support team is responsive to inquiries. Social media serves as an additional avenue for communication, allowing for quick updates and real-time interaction.
Services Offered by Vietnam Airlines Contact Number
Vietnam Airlines Contact Number: Vietnam Airlines contact number is not just for emergencies or issues. Passengers can utilize this service for a range of purposes, including:
a. Booking and Reservations: Obtain assistance in booking flights, choosing seats, or making changes to existing reservations.
b. Flight Information: Get real-time updates on flight schedules, delays, and cancellations.
c. Baggage Inquiries: Resolve issues related to lost or damaged baggage.
d. Special Assistance: Request special services, such as wheelchair assistance or special meals.
e. Feedback and Complaints: Provide feedback or register complaints regarding your travel experience.
Conclusion
Vietnam Airlines Contact Number: Having the correct Vietnam Airlines contact number at your fingertips is essential for a stress-free and enjoyable travel experience. Whether you’re booking a flight, seeking information, or addressing concerns, the airline’s customer service is there to assist you.
Take advantage of the various channels available, including online options, to make your interactions with Vietnam Airlines as smooth as your journey with them. Vietnam Airlines Contact Number